No Record of 12-Month Xbox Live Gold Activation

I purchased a new Xbox One on 10/07/15. Close to two weeks later (maybe 10/19/15?) I activated the 12-Month Xbox Live Gold card that I have had since June. I entered it on the Xbox itself, and know how tricky it can be with so many letters/numbers on the
card, so I double checked everything, including the fact that it told me it was successfully added!

I then went online with Forza 6, and later Guitar Hero Live, and accessed online functions, so I assumed that everything was fine and threw away the card.

Apparently, everything was not fine. I purchased Call of Duty Black Ops 3 today and rushed home to play multiplayer online. Instead, I'm greeted by a message that says "The current profile is not allowed to play on Xbox Live." I live alone and only have
ever had this one gamertag/profile (), which I was signed into when I redeemed the 12-Month Xbox Live Gold card.

Is there anything that can be done without still having possession of the used card/code? I'm willing to do anything to cooperate with an investigation of my account.

:)

 

Код ошибки. Что делать? Code Erroe. What to do?

Когда, я ввожу код активации для Xbox Live Gold (12 месяцев) то, выдаёт " код ошибки LR8LNn975UCG//L6.122.9 "

Что делать?

When I enter the activation code for Xbox Live Gold (12 months) produces an " error code LR8LNn975UCG//L6.122.9 "

What ti do?

 

Missing microsoft points

Name of the reward(s) you are missing 12 Month Gold Membership card

Rewards account activation date 4/18/12



Approximate Date of purchase or activation 4/12/12

For Gold subscriptions, please also

include:

Method of purchase: Retail

Approximate date previous Gold membership expired 4/12/12

The chart says I should get 200 points (haven't gotten those yet) even though the xbox live dashboard advertisements said I should get 600 points.

 

Since I can't edit: I should also mention that I have spoken to a Microsoft representative on chat and they said that there was no record of the code being applied to my account... So my Xbox One lied to me, apparently. I'm 100% sure it said the card was
activated. Why else would I throw it away?

 

Hey there fiveighteen!

Sorry to hear about the issue! When you get a chance, I recommend checking your membership status on

commerce.microsoft.com to verify if your membership was properly activated on your account. Be sure to let us know the results after checking your membership status. Thanks in advance!