no puedo pagar[I can not pay]

YouTube1 · Jan 9, 2020

buenas noches muchachos una cosa tengo saldo en mi encuenta de microsoft pero no se por que no toma el pago de una factura ya vencida me dice que tengo un saldo pendiente pero este no supera el saldo de mi cuenta actual aun asi no me permite hacer el pago
contacte con soporte pero no me dice nada mi cuenta esta suspendida y o se que hacer tambien me dice que cambie la forma de pago pero como la mayoria de nosotros no tenemos tarjeta de credito pense que solo el hecho de canjear un tarjeta de regalo seria suficiente
pero nada no me deja pagar ayuda por favor gracias

[Translation - good night guys one thing I have a balance in my microsoft account but I do not know why it does not take the payment of an overdue bill tells me that I have a pending balance but this does not exceed the balance of my current account
even so it does not allow me to do the payment contact support but it does not tell me anything my account is suspended I know what to do it also tells me to change the payment method but since most of us do not have a credit card I thought that just the fact
of redeeming a gift card would be enough but nothing won't let me pay for help please thanks]

:)

XBF Ezra G

Hi YouTube1,

Thanks for your post. I understand you are experiencing an issue with paying your past due balance for your Xbox subscription. To troubleshoot this, please follow this article:

How to Pay a Past Due Balance for a Subscription - Xbox.

I hope this helps.

TylerWScott

You may need to make sure your xbox is set to the same place as your bank it can change what money you are trying to use

Mister Gwyther

Hey there Kairlm! I understand you are having some issues using PayPal on the Marketplace. Do you have issues purchasing multiple things with PayPal? Are you able to purchase using a different payment method entirely?

Also, please refer to our Payment Method guide (forums.xbox.com/.../153161.aspx) to ensure that your PayPal account meets all the criteria for use with Xbox LIVE.
Please let me know how that goes, thanks!

XA JJKILLERs

Cambie mi tarjeta de débito, pero tengo crédito en mi cuenta de Xbox y no me deja pagar la suscripción de live gold ni el game pass, como puedo pagar estas suscripciones con mi crédito en Microsoft?

___________________________

[Translation - I changed my debit card, but I have credit in my Xbox account and it doesn't let me pay for the live gold subscription or the game pass, how can I pay for these subscriptions with my credit at Microsoft?]

You will need to call in for this and or pay off the bill

JavierPino Bastias

Tuviste que pagar alguna membresia o algo?? A mi me lo cobra y no puedo iniciar el juego

-[Translation - Did you have to pay a membership or something ??
It charges me and I cannot start the game]

no puedo pagar[I can not pay]