no puedo comprar [I can't purchase]

DavidRodriguez Baldenebro · Jan 21, 2019

Hola mi problema es que quiero comprar una membresia de xbox live gold de un mes por lo que compre una tarjeta de regalo de 200$ que es suficiente dinero para comprarla y al momento de querer comprarla me dice que uno de mis padres debe comprarla y pues
no se que significa ese mensaje y no se que hacer.

[Translation - Hello my problem is that I want to buy an Xbox Live Gold membership of a month so you buy a gift card of $200 that is enough money to buy it and when you want to buy it tells me that one of my parents should buy it and because I do
not mean that I Nsaje and I don't know what to do.]

:)

white knight ax

Buenas tardes. Tu apareces en alguna cuenta que tenga control parental.

XBF Lance J

Hey David,

Thank you for reaching out! You can disable the parental restrictions on your account by following our

Change Child's Privacy Settings page. You will need to sign in to the parent account associated with your family. Hope this helps!

DavidRodriguez Balde

y como podria quitar el control parental?

[Translation - And how could I remove parental control?]

wolfheart517

podrias ser mas especifico a tu problema

te marca algun error o algo?

saludos

[Translation-you could be more specific to your problem

does it make you a mistake or something?

Best regards]

XBF Steven R

Hey there dupy34,

Thanks for reaching out to the Forums for advice on what to do in this instance. I can totally understand how this could throw anyone for a loop. If you're unable to make this transaction, I would check if your error is listed here on Payment
error.

If that does not do the trick, then the thing you might have to do is get in contact with

customer support.

When you get the chance, give those a shot and let us know if that helped.

Thanks for reading!

no puedo comprar [I can't purchase]