No puedo cancelar suscripcion Game Pass[Translation-I can't cancel Game Pass subscription]

gaspar araya · Sep 4, 2020

Hace unos meses atras compre el game pass para pc por 1 mes. Lo cancelé,según yo, un día antes de que cobrara los 3.500 clp pero para mi sorpresa aun me sigue diciendo que debo 3.500 y al intentar cancelarlo no me deja, ya que no veo ningun boton que diga
cancelar. Me di cuenta de esto cuando intenté aprovechar el game pass ultimate por 500clp

[Translation-A few months ago I bought the game pass for pc for 1 month. I canceled it, according to me, a day before it charged 3,500 clp but to my surprise it still tells me that I owe 3,500 and when I try to cancel it it won't let me, since I
don't see any button that says cancel. I realized this when I tried to take advantage of the ultimate game pass for 500clp]

[Mod removed picture-personal information]

:)

pipiolovick4485

Hola

Vaya a a ver suscripciónes

En un navegador aparece su perfil y vaya suscripciones ahi apareceran todas si quiere cancelar game pass

[Translation-Hello

Go see subscriptions

In a browser your profile appears and go subscriptions if they all appear if you want to cancel game pass ]

gaspar araya

Well, that sucks. But I guess it's what I deserve for doing it too late. Thanks for the help

If cancel a subscription immediatly, will it stop at the exact moment or when the month ends?

XBF Eladio M

Hey Gaspar

Thank you for taking the time to reply to this thread.

Once you have unlocked your subscription, you can choose to cancel immediately or to turn off the auto-renew on your subscription to ensure you can ride out the remaining time, via the

services and subscription page

I hope this was able to clarify further on this matter.

XBF Brad A

Hi Gaspar,

Thanks for reaching out to the forums. We see you have issue with a past due subscription. Cancelling a subscription the day before it expires is too late. The reason for this, is when a subscription has auto renew on. The charge is sent out a few days before.
So when you cancelled the subscription the charge had already been sent out. You will need to pay the past
due subscription then cancel.

Thanks,

Brad

Luis FelipeLope

Hola,

Me he dado de alta con la promoción de un mes a 1 euros pero mi ordenador no admite los juegos. Quiero darlo de baja y no veo la forma. No es normal, he cancelado otras suscripciones de Microsoft sin problemas pero para esto no hay forma. No me aparece
en la opción de cancelar suscripción. No me aparece en la opción de historial de suscripciones. No lo puedo hacer tampoco desde Game pass. No puedo contactar con nadie de Microsoft. Esto no es normal por favor, como se puede cancelar la suscrpcion a Game Pass.
No quiero renovarlo.

Muchísimas gracias.

[Translation-Hello

I have registered with the promotion of one month to 1 euros but my computer does not support the games. I want to unsubscribe him and I don't see the way. Not normal, I have canceled other Microsoft subscriptions without problems but for this there
is no way. I don't want to get in the unsubscribe option. I don't see it in the subscription history option. I can't do it since Game pass either. I can't contact anyone at Microsoft. This is not normal please, as you can cancel the substitution to Game Pass.
I don't want to renew it.

Thank you so much.]

No puedo cancelar suscripcion Game Pass[Translation-I can't cancel Game Pass subscription]