No points for Throwback Thursday purchase

icechopper24 · Jul 12, 2017

I purchased a Throwback Thursday offer last week and I still see no indication of the 6,000 points I was supposed to get appearing in my account. Do I need to wait for the entirety of the Throwback Thursday promotion to end in a few months for them to show
up?

:)

XBLRewards8 · Jul 12, 2017

Throwback Thursday Points

Hello X4PMe,

Apologies for the inconvenience. There is currently a purchase issue for this offer that we are in the process of resolving. This issue should be fixed shortly.

XP4Me-[xboxvenue] · Jul 12, 2017

Throwback Thursday Points

Hello, I purchased Civilization Revolution during Throwback Thursday and have not received any points yet according to my status page. Some of the previous answers indicate the system is caught up and it has been past 96 hours from my purchase. Can you
help please? Much thanks.

XBLRewards8 · Jul 13, 2017

Hello icechopper24,

Apologies for the inconvenience. It should normally take about 96 hours for a purchase to be processed for Rewarding. However, we have found an issue with this offer that we are currently in the process of resolving, which should be done shortly. You should
see the Credits pending soon.

XBLRewards8

Hello icechopper24,

Apologies for the inconvenience. It should normally take about 96 hours for a purchase to be processed for Rewarding. However, we have found an issue with this offer that we are currently in the process of resolving, which should be done shortly. You should
see the Credits pending soon.

XBLRewards8

Hello X4PMe,

Apologies for the inconvenience. There is currently a purchase issue for this offer that we are in the process of resolving. This issue should be fixed shortly.

Smwutches

It takes about 96 hours for credits to show as pending after completing the offer, so it's too early to see the credits pending.

XBLRewards8

Hello ebamjr,

As stated in our FAQ (https://rewards.xbox.com/faq/):

When will I receive my Rewards Credits?

Your Rewards Credits will appear as pending within 96 hours of completion of each week’s offer or completion of the Bonus Reward punchcard.

Since your purchase was just made today, it is too early to see the Credits pending.

XBLRewards8

Hello SirPrakan,

Apologies for the inconvenience. There was an issue with Throwback Thursday that was recently resolved. You should see the Credits pending for this purchase shortly.

No points for Throwback Thursday purchase