No points ever

Hello Toga Dropper,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at https://rewards.xbox.com/mymissions/ .

-or-

2. By earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases back as payback Rewards Credit. Pre-orders,
game consumables, and subscriptions are not eligible for MyVIP.

Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

The FREEdom Rewards offer awards purchases from Free to Play games, and at this current time does not award just for playtime.

Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive VIP rebates.

In order to qualify for the first purchase offer, your purchase has to be made using currency from your Microsoft account balance. Credit card/Paypal purchases are not eligible for that offer.

There are no offers to receive credits just for playing free games.

Your lifetime credits earned is the total amount of credits you've earned since joining the program. That includes credits that are pending as well as any that have already been deposited. So if the number you have pending is less than your lifetime credits,
then you have had some deposited before. Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. The program does send out one email a month and that usually corresponds to the first deposit of the month. You
should be getting that email whether you receive a deposit on that date or not, but there are no emails specifically related to your deposits.

If you have had deposits in the past, they would be listed in your statement on the MyRewards section of the site. You can verify the deposits at http://commerce.microsoft.com

Hello FrankyBonesONE,

Our emails are sent to the email address you have specified under Xbox Settings>Contact Preferences through your profile on Xbox.com. This drop down menu can be accessed by clicking your avatar in the top right of this page.

Regarding your Credits, we automatically perform a deposit into your Microsoft Account once you have 5000 or more pending Credits. These Credit and deposit events can be viewed via your MyStatement on the MyRewards page. You can confirm these deposits as
currency via your commerce page at (https://commerce.microsoft.com/), where they will be listed in your history as refunds with a negative amount, since we are adding funds to your account. This promotional currency
has a lifetime of one year until they expire (a Microsoft Account policy), and if you use your Microsoft Account as your payment method, these promotional Credits have priority, so you may have already spent some.

If they have not been deposited into your account, support will check why.

If they have been deposited into your account but you haven't used them, then you can check your balance at http://commerce.microsoft.com to see how much you have and then use that balance to make purchases on the Xbox Store. Currency does expire about a
year after it's deposited into your account. So if you did receive deposits and they expired, there would be no way to get those funds back.