No points converted

Discus and support No points converted in XBoX Rewards & Social to solve the problem; I have points that have not been converted since 2015. I have 10,250 Credits but will not convert for some reason 0e6092b4-e616-4281-a731-8e05cf44c580 Discussion in 'XBoX Rewards & Social' started by McR I Hamilton, Oct 24, 2016.

  1. No points converted


    I have points that have not been converted since 2015. I have 10,250 Credits but will not convert for some reason

    :)
     
    McR I Hamilton, Oct 24, 2016
    #1
  2. Iamdl
    Iamdl Guest
    Microsoft Account Currency Expiration date

    Was in the Beta for the latest dashboard update. On commerce.microsoft.com

    it states that my points that were converted to currency will expire in July

    2014. The FAQ for converted pints say these points shouldn't expire until

    July 2015. These are not reward points, the entire balance was converted

    from points to local currency.

    Posted this in the beta forums and no one ever responded.
     
    Iamdl, Oct 24, 2016
    #2
  3. MIcrosoft points convwersion

    How do i know if the original Microsoft points , were converted into the xbox live rewards credits? i see no record of it ever being converted into the local currency?
     
    LordOFyourMOM1, Oct 24, 2016
    #3
  4. RynbowZomb Win User

    Points not converting

    I forgot to mention that it is also saying I converted a total of 0 points last month which makes no sense.
  5. XBLRewards8 Win User

    Points not converting

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  6. XBLRewards8 Win User

    Convert points

    Hello OneNOnlyMista J,

    Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
    the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page. Since your 15,000 Credits were only placed as pending in the beginning of the month, they will be a part of the end of month deposit. Since you have
    already been scheduled for a deposit due to being above the 5000 Credit amount required for an automated deposit, the request deposit button has been removed.
  7. XBLRewards8 Win User

    Points not converting

    Hello RynbowZomb,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  8. XBLRewards8 Win User

    points not converting.....

    Hello SaffronCorgi329,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Currently, our system is seeing that you do not have any information entered into your billing accounts, which is causing it to be unable to determine
    which account is the one you would like the deposit in. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a database not under our control, we have escalated the problem,
    and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information to not be received, adjusting your information will not solve this
    issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
Thema:

No points converted

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