No option to renew an expired minecraft realm for 10 friends

Discus and support No option to renew an expired minecraft realm for 10 friends in XBoX on Consoles to solve the problem; On Xbox One there is no option to renew an expired minecraft realm for 10 friends. This might be because I contacted Microsoft a while ago because I... Discussion in 'XBoX on Consoles' started by Unholy Eff3ct, Dec 30, 2019.

  1. No option to renew an expired minecraft realm for 10 friends


    On Xbox One there is no option to renew an expired minecraft realm for 10 friends. This might be because I contacted Microsoft a while ago because I was unable to cancel the subscription, and now I'm not able to renew it at all. Does anyone know how to
    fix this?

    :)
     
    Unholy Eff3ct, Dec 30, 2019
    #1
  2. Unholy Eff3ct Win User

    No option to renew an expired minecraft realm for 10 friends

    So I've found out how to fix the issue, it's really simple. God knows how both MS and Mojang don't know how to fix it.

    So it turns out you can't renew an expired realm subscription, but you CAN replace the new world in a new realm with your old world from your expired realm:

    1. On your expired realm, click "edit", then go to "game" and there is an option to download your world, so download it.

    2. Buy a new 10 person realms plus subscription and create a new world within that realm. It doesn't matter what the name is or anything (looks like you've already done this part).

    3. On your new realm, click "edit", then go to "game" and there is an option to REPLACE your world in the new realm.

    4. Replace the newly made world in the new realm with the world from your expired realm that you downloaded.

    5. Invite all of your previous members to the new realm and play. Your old world should be exactly as it was, with every member's inventory intact.
  3. Sarandipity7012 Win User

    No option to renew an expired minecraft realm for 10 friends

    Hello Unholy Eff3ct! Same issue, sooo frustrating.

    I don't think it has to do with you cancelling the subscription, but it might. My Realm expired because my debit card was stolen so I got a new one and forgot to update the card information. I didn't realize it until 2 months later because I was in night
    classes and did not have much time to play. On Microsoft's website though it says I cancelled it on 10/20/19, when my card could not be charged since it was stolen and cut off.

    When I went to renew it on 12/20/19 the renew button was not there. I could not find it in my settings on Minecraft, settings on Xbox, manage subscriptions on Microsoft's website, Mojang's website, no where!

    So I thought I might have to subscribe to this realms plus subscription to be able to get back into it. I clicked on the pencil next to my expired realm, I clicked on "Manage Subscriptions", I clicked "Info" under the one that is expired, and it takes me
    to the new realms plus subscription page. I proceeded to purchase the monthly subscription then went back out to play, and it had created a brand new realm. I loaded in it once to make sure it didn't copy my realm, but nope brand new realm nothing in my bag
    no clue where I am so I saved and exited that realm. I haven't gotten back on that realm until tonight when I was on the phone with Xbox Support, just to double verify it was not my original expired realm.

    When speaking with Xbox both times, they have tried to look and find out if they do have access to the realms and how they could help to no avail. They have been awesome in trying to assist, but just cannot access in game developer content on Minecraft.

    On 12/23/19 I emailed Mojang from Minecraft.net and got an email back saying they got my request and will get back with me, but I have not heard from them since and it has been 20 days now. I have gone on twitter and asked Mojang's Support to check on it
    multiple times, and they keep saying they will respond in a timely manner in the order requests were received. 20 days is a long time to wait for support, while I am paying for a realm I do not use.

    I didn't want to cancel the new subscription without them being able to see on the back end why it purchased a brand new one when going through the old expired realms "Info" button.

    I believe the issue is that the button to renew realms was removed when adding the new realms plus subscription page. I think that they could not allow users to renew an old expired realm with the new realms plus subscriptions being active. Since
    there is no
    10 player "Realm Server Subscription" anymore, there is only a
    10 player "Realms Plus Subscription" or
    2 player "Realms Server
    Subscription".

    Either way, last time I had a card mix up and my realm expired - I clicked the pencil, manage subscriptions, and renew realm then it took me to the page to pay for the monthly subscription. This option, like you have said, is no longer there. Xbox Support
    cannot access it because it is in game content that they only manage the billing for, and Mojang has only one method of true support contact that I have found and they are not responding to my emails.

    Hoping you might have heard something by now that might help me out as well! Thank you! Hopefully we can access our realms asap! lol

    - Sarandipity
  4. Unholy Eff3ct Win User

    No option to renew an expired minecraft realm for 10 friends

    I've just called support, they put me on hold for 25 minutes and then hung up.
  5. Unholy Eff3ct Win User

    No option to renew an expired minecraft realm for 10 friends

    Thanks, but I'm not a part of the Minecraft Beta program. I still closed my xbox insider account, uninstalled the insider app, uninstalled minecraft, hard reset the xbox, downloaded minecraft again and that didn't fix the problem.
  6. {Parity} Win User

    No option to renew an expired minecraft realm for 10 friends

    Reach out directly to Xbox Support. https://beta.support.xbox.com/xbox-live-status
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No option to renew an expired minecraft realm for 10 friends

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