No me procesa el pago[Translation-I'm not being processed by the payment.]

Alejandro 0707 · Nov 25, 2019

Hola, tengo un problema al querer comprar fifa 20 ya qué no me procesa el pago y si tengo dinero en la tarjeta de crédito por lo tanto espero y me puedan dar una solución

[Translation-Hello, I have a problem when I want to buy fifa 20 since it does not process my payment and if I have money on the credit card therefore I wait and can give me a solution ]

:)

XBF Brad A

Hi Alejandro,

Thanks for coming to the forums. We recommend to request a call from support, there may be an issue with the account.

When you go to Contact Us,follow these steps to request a call from support:

Step 1 ----select Xbox One
Step 2 ----select see other options then subscription changes
Step 3-----select show contact options

Step 4 ----select request call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Thanks,

Brad

DarkMaster38

A mi no me deja comprar el gears 4, me dice que el pago no puede ser procesado y que me ponga en contacto con el soporte de microsoft.

[translation]

To my not let me buy the gears 4 he tells me that the payment can not be processed and put me in contact with microsoft support.

I Ascok I

Reasigna el pago a otra tarjeta y cancela la suscripción

[translation-Reassign payment to another card and unsubscribe
]

Cristhian EduardoLop

Ya agregue 2 tarjetas de débito para efectuar el pago y me las rechazó

[Translation - I already added 2 debit cards to make the payment and It rejected them]

DanMen334

el método de pago para la promoción, no es por tarjeta de crédito?

Translation:

The payment method for the promotion, is it not by credit card?

No me procesa el pago[Translation-I'm not being processed by the payment.]