No me deja cancelar mi suscripción de xbox game pass ultimate.[Translation-It won't let me...

Cambie mi tarjeta de débito, pero tengo crédito en mi cuenta de Xbox y no me deja pagar la suscripción de live gold ni el game pass, como puedo pagar estas suscripciones con mi crédito en Microsoft?

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[Translation - I changed my debit card, but I have credit in my Xbox account and it doesn't let me pay for the live gold subscription or the game pass, how can I pay for these subscriptions with my credit at Microsoft?]

You will need to call in for this and or pay off the bill

No, el servicio se me corto el 16 de mayo y desde que me avisaron que se había cortado, estoy intentando cancelar la suscripción y sacar mi tarjeta de la cuenta pero no me deja, la única que me aparece es pagar el servicio.

If you have prepaid time added tp the xgu

Dont cancel.it as you forfeit any added time

Its best to let the subscription to expire and revert

Hey there raulRomero Alvarado,

Thanks for reaching out to the Forums for advice on how to deal with this problem. I can totally understand how this could pretty disheartening. If following the instructions provided by Brad, then I would suggest getting in contact with
customer support as soon as possible.

Hope that helps.

Thanks for reading!

Hi Raul,

Thanks for reaching out to the forums. We see you want to cancel a subscription. When cancelling a subscription, you need to turn off the auto renew first. Once that is off, then a subscription can be cancelled. Here is a guide to
turn off recurring charge.

Thanks,

Brad

Thanks for answering my question Brad, but, you know, I also did what you told me, deactivating the periodic billing and it marks error.