No Man's Sky from Game Pass PC - stuck at loading screen

Hello ArminCzyrnia,

Thank you for your prompt response.

It appears that the issue you are experiencing is in-game specific issue and best address to the game developer support team to get the best assistance. Let us help you how to submit a ticket request directly to the game developer support team. Click on the link here: Submit a request – Hello Games (zendesk.com) and fill out the form completely.

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,

Thank you for your reply.

1. I do have enough space drive.

2. Yes, I'm signed on the same account on both Xbox app and Windows Store. As I said, every other game from Game Pass works fine.

3. I've tried restarting multiple times.

4. Nope, no additional software. Only Windows Defender.

Troubleshooting steps:

1. No third-party antivirus or non-essentials applications.

2. Ok, I can close the game fine.

3. Windows is updated including optional updates.

4. Xbox App is up to date. I updated every Windows App.

5. I am signed with the same account.

Regards,

Armin

Hello ArminCzyrnia,

Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are having issue launching the game through Xbox app because the game does not load. Let us check and see on what we can do to help address your concern in a timely manner.

We appreciate for trying to some troubleshooting steps to help resolve the problem however the issue still persists. Allow us to ask few questions to help us isolate the issue further.

1. Do you have enough free storage of your drive where your game is installed?

2. Are you signing in same account both in Xbox app and Microsoft store?

3. Did you try restarting your device to see if the problem is resolved.

4. Are you using third-party antivirus or third-party software that are not essential to running the game like MSI Afterburner and EVGA PrecisionX?

Here are the troubleshooting steps that will help resolve the issue:

1. If using third-party antivirus, try disabling them. If MSI Afterburner and EVGA PrecisionX are running in the background, try disabling them.

2. End the task using these steps:

• Press Control-Shift-Escape to call up Task Manager.
  
• See if you can see No Man's Sky Running in Processes tab.
  
• If so, right click Launcher process and choose “End Task”
  

3. Make sure Windows is up to date

• Press the Start button on the taskbar, type settings, and then select Settings.
  
• On Windows 10, select Update & Security. On Windows 11, select Windows Update.
  
• On the Windows Update page, select Check for updates to see if any updates are available
  

including optional updates for your device.

• Once the updates have downloaded, select Install now to start the installation.
  
• Following installation, we recommend that you restart your device so that the latest updates can take effect.
  

4. Make sure Xbox app is up to date

• Press the Start button on the taskbar, type store, and open the Microsoft Store app.
  
• Select Library.
  
• Under Updates & downloads, check if there is any updates available for the Xbox app. If an update is available, select Update.
  

5. Make sure you are signed in to the Xbox app and the Store with the same account.

> To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

For your reference, see: Troubleshoot issues with the Xbox app for Windows | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Jake_064,

It's good to know that it worked. You try to perform the steps again if the issue reappears, and if the issue returns, you may perform Clean boot, SFC scan or try to create a new Local account.

Please also indicate if download issues are on the Xbox App, Microsoft Store, or browser and what type of file is being downloaded.

Thanks i followed your steps and it worked thank you very much but sometimes when i try to download something it stays on 0% for a very long time and sometimes i cant even pause or cancel the update/install i dont know what causes this and may be a future problem. Thanks in advance