No longer able to access a game I’ve bought previously

Band T · Oct 26, 2020

Several years ago, i bought Skyrim on my Xbox 360. Recently, when i tried to play it abain for the first time in months, i received an error message, so i uninstalled it with the intent to reinstall ti resolve any issues. However, i was then directed to
purchase the game, which id bought previously.

:)

Smwutches

If it's not in your transactions, then it most likely was purchased on a different account. That account would have had to have your console as its Home in order for you to play it on your account.

onyxishere

DxG sorry to hear it. If it is not on the list or listed as purchased at commerce.microsoft.com and you are certain that you purchased it on the account you are posting with then you should contact phone support for more assistance. If you live in North
America dial 1-800-469-9269

Xermilion your issue sounds different from the one in this thread. Can you please create a new one detailing your issue exactly for more assistance? Thank you.

Xermilion96

Hi, I have a problem because today I bought Assassin's Creed IV and a list of recent transactions is written that the transaction was successful, but here there is a problem because I can not download this game on my Xbox 360. I'm sorry if I made a mistake
somewhere but very nervous. Please reply as soon as possible.

Mitchell Gralak

I've looked through every reference already for all purchase history on both the Xbox and online. Nothing. This is the only account I have ever used or bought anything on so that isn't possible. I never licensed transferred with anyone, or recovered someone
else's profile who owned it. I'm stumped.

onyxishere

Sorry to hear it. If the full game does not show up in your download history (Settings>Accounts>Download History on the Xbox 360) then perhaps it was originally purchased and downloaded using a different gamertag.

You can check your past purchases at commerce.microsoft.com. That website shows all purchases made on your account since it was created.

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