no install option for redfall on pc xbox app how do i fix this?

Hi there!

Sorry to hear about what happened. Let's do our best here to figure this out.

Are you on Windows 10 or Windows 11?
To further isolate the issue, does it happen to Redfall only? How about the other games, do you have an install option with other games on Xbox app?

May I also know which country are you currently located?

You might want to install it from the web https://www.xbox.com/games/store/redfall/9P8JRM...

Don't forget to check for Windows updates and get all available updates from the Microsoft Store.
Check for Windows updates - https://support.microsoft.com/windows/update-wi...
Get updates from Microsoft Store - https://support.microsoft.com/account-billing/g...

Hi Kathy.

Thanks for the detailed response. Answer to questions you asked -

1. I don't have those other games installed anymore, so I'm not sure whether they still have the same issue. But I'm pretty sure they will still have same issue.
   
2. They were not fixed. I gave up trying to play them locally on my PC.
   
3. I was not part of Xbox Insider, but I joined it just now, hoping to see if that fixes the issue. I'm not Windows Insider.
   
4. Xbox app version 2304.1001.15.0
   
   Gaming Services 11.76.5001.0 (when I created this post)
   
   Gamaing Services 12.77.3001.0 (right now, after latest update). After this update, trying to launch the game is also showing Error code: (0<8007042b)
   
   
   
   
   
5. Windows 11 Home 22H2 (0S Build 22621.1635)
   
6. It did not launch ever. The issue exists immediately after installation finishes.
   
7. I'm using the stock Windows Security for anti-virus and firewall. I don't have any additional antimalware, VPN, proxy and PC Optimizer installed. I did add D:\Games\XBoxGames\Redfall\Content folder to the Windows Security antivirus exclusion list. I also tried running the game after disabling antivirus realtime protection and disabling firewall. Same crash happens.
   

Alredy done troubleshooting

Device has been rebooted many times.

Windows, Xbox app, Gaming Services, Redfall app - all are up-to-date.

I am signed in to the Xbox app and the MS Store with the same account.

Already tried Verify and repair of the RedFall game from Xbox app. Also tried Repair / Reset of MS Store, Xbox app, Gaming Services, Redfall app from Windows Settings.

New troubleshooting done now

Removed and reinstalled Gaming Services. Rebooted device and then reinstalled RedFall from xbox app. Still getting same crash and error.

Additional Observations

Here's the ownership and permission details of D:\Games\XBoxGames\Redfall\Content\Redfall\Binaries\WinGDK\Redfall.exe, if that helps -





(I am part of the Administrators group.)

Maybe it's a timezone difference to when you can do/start the pre-install??, I only noticed the Redfall pre-install today and i'm in the UK and I've not bought the game as the option to buy the game still show on my screenshot.

Hello, Ebad A. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

However, I would like to ask some questions:

— Are you able to install other apps from the Microsoft store, or is just the Xbox app the one that's downloading?

— Is your PC on Windows 10 or Windows 11?

— What potential solutions have you tried to solve this issue?
Please describe each one.

I'll remain attentive to your answers.

Regards,

Arturo.

how do i fix this on PC my microsoft store will not let me update any apps or install any more apps?