No input either iPad or controller work (cloud gaming on an Apple device)

KoT Rooks Queen · Dec 3, 2022

When loading into any game, I will be using vampire survivors as an example. When loading in there is a prompt to press any button to start no matter if I press any button on my iPad or controller nothing happens. I have tried restarting my device and network neither helped. Here is a clip showing this.

:)

CarTzy

Hello KoT Rooks Queen,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today, and we hope that all is well. I can see that you are difficulties with cloud gaming. Let me see how I can assist you with this concern.

However, in your isolated case, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

Was this working before?
Current IOS version?
When did the issue started?

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Troubleshoot Apple cloud gaming issues

Troubleshoot Apple cloud gaming issues | Xbox Support

Set up your handheld gaming device for cloud gaming

Set up your handheld gaming device for cloud gaming | Xbox Support

What controllers can I use for cloud gaming on Xbox? | Xbox Support

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

CarTzy

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding.

M3tal Daz3

Apple requires all controllers to hold an MFi certification
(Made For iPhone/iPad) to be recognized and work properly with all iOS and tvOS devices. Without this certification, any games that have been built via Apple’s specifications and that you would like to play will simply ignore uncertified controllers
even if you can manage to pair it with iOS or tvOS.

I’d suggest that if you want to use a controller with your iPhone or iPad that has an MFi certification.

CellarDore

I do not use an XBox. The game is accessed via Cloud Gaming from an Apple iPad.

HomegrownSilky

When using IOS devices, you have to use a webpage to play via cloud gaming. The app does not work with IOS.

How to set up your Apple device for Cloud.

No input either iPad or controller work (cloud gaming on an Apple device)