No incia juego digital BLACK xbox 360

Hey marcosescardo1,

Thank
you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance. If anyone needs assistance
with this issue or any other issues, we suggest creating a new thread.

Thank you
again and have a great day
marcosescardo1!

Por lo que veo este juego esta descatalogado o al menos no disponible para descarga en mi país (España). ¿Lo compraste recientemente y mediante la tienda oficial?

Si es así quizas lo mejor que podrías hacer es contactar con el sevicio técnico de Microsoft.

[Translation - From what I see this game is discontinued or at least not available for download in my country (Spain). Did you buy it recently and through the official store?

If so, perhaps the best thing you could do is contact Microsoft's technical service.]

Hola graciad por tu ayuda , el problema es que tengo xbox 360 no xbox one .. Es el unico juego que me dio problemas , con esta opcion borro solamente la cache de los juegos o los juegos en si ??

Gracias por su ayuda , estare esperando repuestas

[Translation - Hello, thank you for your help, the problem is that I have xbox 360 no xbox one .. It is the only game that gave me problems, with this option I only delete the cache of the games or the games themselves?

Thanks for your help, I'll be waiting for answers]

Hello, thanks for bringing this issue to us!

We are sorry that this issue has come, we suggest clearing out the game cache since it might be a corrupt file causing this error.



How to clear Game Cache on the Xbox One:



Settings

System

Storage

Clear Local Saved Games

Yes and Restart

Let us know if these sugestions fix your issue, or if you need more assistance?

Bueno si ya haz probado varias opciones y no te funcioana, si lo deseas puedes aplicar para refund, te dejo el enlace donde se trata este asunto para que puedas acceder a mas información sobre el tema. Un placer ayudarte estamos aqui para eso…

-[Translation - Well if you have already tried several options and it does not work for you, if you wish you can apply for refund, I leave you the link where this matter is treated so that you can access more information on the subject.
A pleasure to help you, we are here for that …]

https://beta.support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders