No in-game rewards received for Assassin's Creed Syndicate Season Pass. Also not received ...

As the title says really, I paid for the Assassins Creed Syndicate Season Pass, and I was then charged again for downloading the Jack The Ripper DLC. The refund for that is being sorted separately, but I should have received in-game Helix points and various
other perks and I haven't received them. MS support told me to come here and report it.

Also I haven't received a Fallout 3 code yet.

:)

 

Still Haven't Received $10 Credit for Preorder

I preordered Assassin's Creed Syndicate for the $10 credit and I still haven't received it. It's been 11 business days since I've received the game.

Reference Number: [Mod Removed]

 

Game in limbo between purchase and queue.

Hey guys I figured it out, and it's really stupid. So, in the Xbox store if you search for Assassin's Creed Syndicate, all that pops up is the Gold Edition, the Bonus Helix edition, and all the DLC. No base game right? Navigate your store to the Gold
edition and it'll have "This bundle includes: Assassin's Creed Syndicate, Assassin's Creed Syndicate Season Pass, Assassin's Creed Syndicate A Long Night, and Assassin's Creed Syndicate Huntsman Outfit.". Click on Assassin's Creed Syndicate under Bundle includes.
This is the base version of the game. The button that normally says Buy or Manage should say Install. Mine did. I clicked it and the game started installing.

I think it's just a disconnect because for some reason the base version of the game doesn't come up in the searches or the games list in the store, but if you manually navigate to it, it works. Stupid, but at least I'll be able to play this weekend! Hope
this helps you guys out!

 

Actually forget the Fallout code, I've found it! It wouldn't let me edit my original post. No it hasn't answered my question.

 

Hey there tdurb0!

For in-game unlocks such as Helix points you'll need to reach out to
Ubisoft support. Sorry to hear that you were charged for the DLC though, that certainly shouldn't have happened. When you download future DLC be sure that you're signed in with the same account that purchased the Season Pass.

 

No, I've spoken AT LENGTH to Ubisoft support, who told me it was definitely yourselves who needed to sort this. I've spent probably an hour on the phone to them. They say it's you, and now you say it's them. One of you isn't telling the truth

 

Hey there tdurb0!

Sorry to hear about any confusion that this may have caused! As Mister Maka stated above, you will need to continue to work with Ubisoft for further assistance, as we do not provide support for in-game items here in the Support Forums. Once again, I am sorry
to hear about any confusion and inconveniences that this may have caused.