No in game audio after latest system update (feb/2019)

Thiagosc777 · Feb 23, 2019

Hi,

I have an LG SJ9 Dolby Atmos soundbar and it was working fine before the latest patch (02/12/2019). All games and the dashboard sounded fine.

Now it has sound only with the dashboard and Dolby Atmos enabled games. All non-dolby atmos games have no sound. Even when playing a non-atmos game, the UI has all the sounds (like when bringing up the guide), but the game itself doesn't.

Is this is a bug in the patch?

:)

Thiagosc777

None of that worked. I did the factory reset and the problem persists.

XBF Ezra G

Hi Thiagosc,

Thanks for your post. To further troubleshoot this try updating your console offline. The

Offline System Update(OSU), allows you to update the console with the most stable release of the Xbox operating system which should correct any issues caused by a recent update.

Please let us know how this goes.

XBF Diego M

Hi there,

It's possible this could be a bug as a result of the recent update, but it also could've just been a bad update and a

soft factory reset will be what's needed to try and re-apply it.

Have you checked your Speaker audio in your audio output settings? Do they stay to what you have them set to or are they revert back to defaults?

Also if you haven't done so, I recommend just a simple
hard reset and power cycle while you also re-connect the Xbox to the soundbar.

AquarrzSudnnym

According to Xbox system update operating system support the latest General Availability Xbox OS is
OS version - 10.0.18363.7194 (19h1_release_xbox_dev_1910.18363.7194.190929-1945)

Release date

10/8/2019 8th October 2019

loritownsend

My points disappeared on Feb 15, I was at the silver medal. I have the latest version and there are no updates available for this game as of Feb 22, 2013. This happened in December too. After sitting thru so many of those annoying commercials we should be
able to retrieve those lost points.

No in game audio after latest system update (feb/2019)