No headset connection

LegendaryRP08 · Jul 24, 2018

My headset no longer connects to my Xbox one s, I have tried other headsets, checked security restraints, etc and performed a power cycle restart, none of which have made any difference . Can someone please help me out , or advise me on how to successfully
get through to Microsoft support.

:)

kevin · Jul 24, 2018

How to connect and use an Xbox wireless headset

Connect a wireless headset to a console

To connect a wireless headset to a console, follow the steps bellow:

First you need to turn on your console and wireless headset.

You have to press and then release the connect button on your console.

Within 20 seconds, you also have to press and hold the connect button on the back of the wireless headset for two seconds.

Notes:

Each connected controller can have an associated headset.

The Xbox 360 Wireless Headset works with 30 feet (9 meters) of your console.

Use your wireless headset

You can turn the headset on or off pressing the power button on the headset.

The headset automatically turns off when you shutdown the console or when it is idle two minutes.

You can adjust the volume pressing the + or – button. To mute the headset, you need to press and hold the power button.

kevin · Jul 24, 2018

How to charge your Xbox Wireless Headset

You should charge your wireless headset overnight before you start using it for the first time. You can charge your wireless headset using a USB charging cable or an AC power adapter.

To charge with a USB charging cable, connect one end of the headset charging cable to your wireless headset and plug the other end into a USB port on your Xbox 360 console. You have to turn on your console to charge the headset.

To charge with an AC power adapter, plug it into an electrical outlet and connect the other end to the wireless headset.

Note: When you connect the AC power adapter with your headset, the connection (if any) between the headset and console will be interrupted.

At the time of charging, the lights on your wireless headset flash one at a time, and then turn off. But when the headset is fully charged, all four lights blink together.

The headset beeps when the battery is low.

If your headset beeps two times, it means that 30 minutes of battery life remains.

If it beeps three times, 5 minutes of battery life remains.

PalmettoBling · Jul 24, 2018

You can reach offical Xbox support via the methods listed at support.xbox.com/contact-us Which will show all of the available methods to contact based on your region if you're signed in.

What headset are you using? I would check to see if there is a firmware update available for the headset, depending on the model, that might resolve your issue.

LegendaryRP08 · Jul 24, 2018

You can reach offical Xbox support via the methods listed at support.xbox.com/contact-us Which will show all of the available methods to contact based on your region if you're signed in.

What headset are you using? I would check to see if there is a firmware update available for the headset, depending on the model, that might resolve your issue.
Click to expand...

Thank you

FAKIR101 · Nov 4, 2018

what type of headset are you using?

KALEEF

Turn off and disconnect all controllers from the Xbox 360 and disconnect the wireless headsets from the controllers.

Connect the wireless headset to the Xbox 360 using the USB cable. Turn on the wireless headset.

Sync the headset to quadrant 1 by pressing the "Connect" button on the on the Xbox 360. Then press the "Connect" button on the wireless headset for two seconds. Do not continue to press the "Connect" button on the wireless headset, as this will change the
quadrant to which it is connected. If the headset now works without the controllers attached, the problem must be with one of your controllers. If the headset still does not work, then the problem is with the headset.

StuartATrueRed

If the headset is only a Bluetooth headset, then it cannot be connected to the Xbox, as the console does not support Bluetooth. However, you can connect a wired headset to the controller via 3.5 mm audio jack. If the headset can be connected that way, then you will have to connect via the wire.

Eric Wilborn

Hey there. I assume you're talking about the official Xbox wireless headset. Have you tried the following?

The headset can’t connect to a specific controller

Try the following:

Unplug any wired headsets from the console.

On the wireless headset, press the connect button. Lights on the wireless headset and on the controller are lit when they are connected. If the headset connects to the wrong position on the controller, press the connect button again to switch to the next
available position.

If your headset still won’t connect, try this:

Disconnect all other accessories from the console.

Turn off all wireless controllers:

Press and hold the Guide button on the controller for three seconds.

Confirm that you want to turn off only the controller.

Press the power button on the wireless headset.

Press the connect button on the console.

Press the connect button on the wireless headset. The lights around the console power button will spin and blink once. The position that remains lit is the position of the wireless headset.

If you want to test if the wireless headset will connect to the other positions, press the connect button again. The wireless headset connects to the next position.

Please Man Up

Try to connect your wireless headset to your console again

The easiest way to connect your headset to your console is to complete step 2 (plug the USB charge cable into the console and turn the console on). If you've completed step 2, unplug the charge cable from the headset and skip to step 4.

Another way to wirelessly connect your headset to your console:

Turn on your console.

Move the mode switch to Xbox (Green) on your wireless headset.

Press the power button on the headset for two seconds. The lights will flash green.

4. After the headset plays the startup sound, press and hold the headset’s connect button for two seconds.

5. Within 20 seconds of pressing the connect button, press and release connect button on your console.

The lights flash green three times once your headset is connected to your console. Your headset will now automatically connect to your console whenever you turn on your headset in Xbox mode.

Note If your headset doesn’t connect within 20 seconds, the lights resume flashing slowly. If this happens, repeat steps 4 and 5. The headset can take up to 10 seconds to connect to your console.

The headset is assigned a position on the ring of light around the console’s power button. Each connected controller is assigned to one of four positions, and each controller can have an associated headset.

blueamcat

Does it not connect via any of these ways?
support.xbox.com/.../connect-compatible-headset

Which headset is it?

No headset connection