No email received after redeeming gems in the Vault.

Discus and support No email received after redeeming gems in the Vault. in XBoX Rewards & Social to solve the problem; Hi, On 24th May 2018 I used 100 gems to claim the 'World of Tanks Leg-Up Bundle' from the Vault. I have not as yet received an email with the code. I... Discussion in 'XBoX Rewards & Social' started by Campo, May 28, 2018.

  1. Campo
    Campo Guest

    No email received after redeeming gems in the Vault.


    Hi,

    On 24th May 2018 I used 100 gems to claim the 'World of Tanks Leg-Up Bundle' from the Vault. I have not as yet received an email with the code.

    I have had this problem previously and was very careful to input the correct email address when claiming the prize. There is nothing in my spam folder.

    Oddly, during the process of claiming the prize, after inputting First Name, Last Name, Email and Gamertag (populated automatically), the success confirmation screen did not show my email address, just a blank space.

    Would it be possible as before to send the code directly to my gamertag via Xbox message?

    Thanks in advance for any help you can offer.

    Kind regards,

    .

    :)
     
    Campo, May 28, 2018
    #1
  2. andervaliant
    andervaliant Guest
    MyVIP rewards

    hi on the 5th and 7th of April I used my vip gems in the vault on platinum for Warframe and have not received any codes via email , can anyone help
     
    andervaliant, May 28, 2018
    #2
  3. MillerTime996
    MillerTime996 Guest
    Missing VIP gem transactions.

    I claimed several digital item from the VIP vault with gems. On 4/15/18 and I have not received any response by email are message on my account. The transactios are posted on the my rewards ledger but no rewards claim code. I'm been checking email as well.
    Help!
     
    MillerTime996, May 29, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    No email received after redeeming gems in the Vault.

    Hello Campo,

    Apologies for the inconvenience. We have escalated this issue to our Vault team to investigate.
     
    XBLRewards8, May 29, 2018
    #4
  5. Campo
    Campo Guest
    Hi XBLRewards8,

    Just checking back to see if there is any progress with the Vault team yet.

    Kind regards,

    .
     
    Campo, Jun 10, 2018
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello Campo,

    Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
    down menu that appears.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. XBLRewards8 Win User

    No email received after redeeming gems in the Vault.

    Hello Campo,

    Apologies for the inconvenience. We have escalated this issue to our Vault team to investigate.
  8. Campo Win User

    No email received after redeeming gems in the Vault.

    Hi XBLRewards8,

    Just checking back to see if there is any progress with the Vault team yet.

    Kind regards,

    .
  9. XBLRewards8 Win User

    No email received after redeeming gems in the Vault.

    Hello Campo,

    Our other team will reach out to you via private message with this code, since we cannot alter user-registered information. You can see your messages by clicking your profile in the top right corner of this website, and selecting "Messages" from the drop
    down menu that appears.
  10. Campo Win User

    Redeemed 1250 vault gems - No email codes received.

    Thanks for the reply. I look forward to receiving an update in due course.
  11. XBLRewards8 Win User

    Redeemed 1250 vault gems - No email codes received.

    Hello Campo,

    Our win fulfillment team has sent your prize emails to your vault registered email. You may also wish to keep an eye on your junk mail folder, as we have had reports of some emails automatically filtering prizes there.
Thema:

No email received after redeeming gems in the Vault.

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