No deposits for almost a year?

mexitron 9000 · Jan 12, 2017

Every time I request a deposit your system says to update my billing info. I've never had a problem buying anything on Xbox live so what's the deal? I've been a rewards member for 7 years and it seems like now that everything is dedicated to the xbox one,
the rest of us are just being forgotten about.

:)

jayt421 · Jan 12, 2017

No deposits.

Its been months of no deposits. I have almost 40k in rewards and I can’t access them. It’s frustrating. Thanks for your help

wolfclone7 · Jan 12, 2017

Deposit problems

Hello I accumulated 40,250 points almost a month ago and they haven't been deposited yet. There is no button telling meto request deposit and no date the either

XBLRewards8 · Jan 12, 2017

Hello mexitron 9000,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.

XBLRewards8

Hello mexitron 9000,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.

uchiha360sasuke

I've been waiting almost 2 months to deposit the credits and nothingI've been waiting almost 2 months to deposit the credits and nothing

Smwutches

The 15th and 30th are just the latest dates that deposits take place. They almost always take place earlier. The first deposit for this month took place on the 8th and the next one is scheduled for the 22nd.

XBLRewards8

Hello robbyrob204,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
Since our deposit process never actually receives your user input, updating it will not solve this issue in most cases. This is an error that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem
will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. We apologize for the inconvenience.

Sin3a7er

In one occasion I had to wait for almost a hour for the bank to deposit money, Ubisoft please fix this issue.

No deposits for almost a year?