No credits received yet

Hi there,

The Night Curse is right, you should never share your financial information online.

Now, what I see is your credit was issued on 4th July, 2013 and your statement date is 15th July,2013, so there is basically 11 days of difference.

Confirm your statement date and make sure your statement cycle ended after you received credit.

If it does, as The Night Curse said, contact your Credit Card company and make sure you received that credit, and if you haven't, contact to the number given by The Night Curse.

Cheers

Hello crazedshooter66,

From the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.

Hello Bluebirdyman

Firstly Do not put your Credit Card Number online for people to see and use.

The steps to check the status of a refund is:

Contact your bank to see if they see it > contact CC company to see if they see it > contact 1-800-4MY-XBOX(1-800-469-9269) to ask about the status of the refund processed.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. Generally if you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are
deposited by the 15th of the next month. So it sounds like your deposit is scheduled to be deposit on the mod-month deposit this month which is scheduled for the 15th.

The 15th and 30th are just the latest dates that deposits can be scheduled. They usually take place before those dates. The last deposit for February took place on the 22nd.

still have yet to receive the credits