No audio through series S controller headset

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

This may mean that the issue is with the controller itself. Kindly check if there is an update for the controller by following the steps below:

"1. Press the Xbox button to open the guide, select Profile & system > Settings > Devices & streaming > Accessories, and then select the controller you want to update.

2. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.

3. If it says “Update,” select Firmware version, and then follow the steps provided."

Hello Payton L, My name is David. I am an independent advisor, happy to help you today.

If you're experiencing crackling, popping, or snapping sounds in your headsets when using your Xbox Series S, here are a few troubleshooting steps you can try:

1. Ensure that the headset is properly connected to the Xbox controller. Make sure the headset cable is securely plugged into the controller and that there are no loose connections.

2. Outdated controller firmware can sometimes cause audio issues. Connect your Xbox controller to your Xbox Series S using a USB cable and check for any available controller firmware updates. You can do this by navigating to the "Settings" menu, selecting "Devices & connections," and choosing "Accessories." Then, select your controller and look for any available firmware updates.

3. Try restarting your Xbox Series S to refresh the system and potentially resolve any temporary issues. Press and hold the Xbox button on your controller to open the power menu, then select "Restart console." After the console restarts, check if the audio issues persist.

4. Navigate to the Xbox Series S settings and make sure the audio settings are properly configured. Go to the "Settings" menu, select "General," then choose "Volume & audio output." Check the audio settings, including the volume levels, chat mixer, and spatial audio settings. You can try adjusting these settings to see if it improves the audio quality.

5. If possible, try using a different Xbox controller and see if the audio issues persist. This can help determine if the problem is specific to the controller or if it's a broader issue with the Xbox Series S.

6. Wireless interference can cause audio problems. Ensure that there are no wireless devices or other sources of interference near your Xbox Series S or the controller. Move away any devices that may be causing interference, such as routers, cordless phones, or other wireless devices.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.
Best regards.

For xbox one controllers and xbox series controllers

by bluetooth if your pc has this (does not support audio passthrough so no headest support via controller).

by wire (this supports audio passthough for headsets via controller)

by purchasing the xbox wireless adapter for pc (this supports audio passthough for headsets via controller)

The chat headset is designed to only give you chat audio, and leave game audio coming through your television.

Any other headset will give you both game and chat audio through the headset, whether you use the new controller or the older version with the headset adapter.

Does the headset work on another controller? Do you have your audio settings set up for audio to come through the headset?