No audio from Xbox through headset but I can hear game chat

Azrael, the solution you provide is a lackluster solution. I stated the reason why above but so you don't have to go all the way to the top and read it again, I will re explain the issue.

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The xbox one does not have the same feature that the xbox 360 has, which is the chat through speaker and headset. So, I have a polk audio Melee headset but it is connected to my xbox one with an Optical audio and a USB cable. this powers the headset and
gives it audio from the game and chat. The xbox one looks at the optical out as speakers as most will use this port for running a sound system or something along those lines.

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Now when you connect the xbox provided headset, it takes the chat from your team mates that used to go through the speakers and runs it through the headset, being the xbox one provided headset. What this means is the headset I am wearing to hear the game,
the Polk Audio Melee that the xbox one registers as speakers, no longer gets game chat.

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If xbox one had the play through speakers and headset option, there would be no issue, but they don't so I can either put the xbox one headset on and not hear the game, or put the one headset around my neck, and let my teammates hear me but me not hear them.

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So your solution did not actually work.

Thanks for the advice but unfortunately this didn’t work, I’m thinking that possibly there had been an update within the Microsoft platform and Razer has yet to catch up. I just find it really odd that party chat is working fine

Hi there Ross welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Try the following steps!

1. Turn off your Xbox using the power button on the console.

2. Once your Xbox has completely powered down, unplug the power cord from the back of the console. Don't simply unplug the cord from the wall's electrical socket — it must be disconnected from your Xbox.

3. Wait for 5 minutes, and then reconnect the power cord to both the Xbox console and the electrical socket.

4. Let another minute pass. If you're using an original Xbox One (as opposed to an Xbox One S or One X), watch for a small white light to appear on the Xbox One's power brick (the rectangular part of the power cord). Once the white light turns orange, you can turn your Xbox One back on. If you're using an Xbox One S or One X, just wait out the minute and turn it on afterwards.

Thank for your help, the advise you gave me was good though it didn’t work. fortunately today my headset has randomly started working. Thanks for your help I’ll remember all of those steps in the future if I have and other issues

It's a high possible actually, but before we give up try something stronger just in case!

The first step in resetting an Xbox is to open the main menu. This can be accomplished in one of two ways:

Press the home button on your Xbox controller. This is the illuminated button with a stylized X that is centrally located on the front of the controller near the top.

Alternately, you can press the left bumper until you reach the home tab, and then press left on the d-pad.

Press down on the d-pad until you reach the gear icon.

Press the A button to select the gear icon.

With all settings highlighted, press the A button again to open the settings menu.

Press down on the d-pad until you reach System.

Press the A button to open the ​System submenu.

With console info highlighted, press the A button again.

Press down on the d-pad to select reset console.

Press the A button to select this option and move to the final step.

Press left on the d-pad to select Reset and keep my games & apps. Then press the A button. This is the less thorough of the two options, as it only resets the Xbox firmware and settings without touching your games and apps. Try this first, as it allows you to avoid downloading everything all over again.

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