No active gamer profile

Worked! I was on chat online for hours and no resolution! Thanks!

He needs to use the 360 dashboard inside the game to download his profile with the same email and password he used to create his gamertag

i have found the email address... it was a 2nd email address of mine that i never use.

So if my son has his own account, and its attached to his (my other) own email... why does the game keep saying his account has "no active gamer profile"

surely the fact he has an account and can play all his other games kinda proves his account is very much active.

or it this because its an xbox 360 game and he didnt have an account back then... because he wasnt born lol

I apologise, I forgot i set it up connected to my email account.

Could this be the issue? Would I have to create an email address for him to be able to play older 360 games on his own account?

Thanks

Child accounts on Xbox one/series have email attached, it's impossible to have an account profile without having email

That email and password will be necessary to log in the Xbox 360 guide inside the game