No access to primary account email

Discus and support No access to primary account email in XBoX Accessibility to solve the problem; Hi all, Recently (the last few months) i have no been able to use my main account on xbox. The reason for this is that it was set up on my mothers... Discussion in 'XBoX Accessibility' started by JH2241, Jul 29, 2020.

  1. JH2241
    JH2241 Guest

    No access to primary account email


    Hi all,

    Recently (the last few months) i have no been able to use my main account on xbox.

    The reason for this is that it was set up on my mothers email address when i was younger on the xbox 360. Later, when i got an Xbox One the account was transferred over to that console and i played on that for a few years. Recently I have been asked to sign
    in to the email address associated with the account.

    Now enter my predicament. My mother does not have access to this email account anymore. She cannot remember the password. As well as this she has had multiple phone and phone number replacements (personal reasoning shall not be disclosed). And the backup
    email account no longer exists as it was her work account for a company that she no longer works for.

    So lets review, No password, No corresponding phone number and no backup email account.

    But we do know the answers to the security questions

    Current safety features mean that even if we correctly guessed the password a verification email would be sent to the email account that is now dormant in that no one would be able to confirm that it is the owner.

    I am aware how this sounds like a scam. But i would rather not have to let go of a seven year old account.

    There are no bank accounts or anything really of value except the xbox account left on this email address as any banks were able to transfer the email addresses over to a new one after confirming identification.

    Is there anyway that i could get back into this account? Or at least transfer the xbox account over to my email address?

    :)
     
    JH2241, Jul 29, 2020
    #1
  2. RainingRoses Win User

    No access to primary account email

    Hi JH2241

    The only way to recover an account is to fill in the recovery form at: https://account.live.com/acsr

    I understand and appreciate you may feel you’re going round in circles with this. I was in a similar situation with my account a little while ago.

    If you know the account information, you should be able to recover and reset your account.

    I understand that you no longer have access to some of the contact information associated with the account. When filling out the form, you can use an email address, which you can choose, to verify it’s you and get your account recovered.

    Try to answer as many questions as possible, even if you think they’re wrong - an answer is better than no answer at all. The more information you fill out correctly, the more chance you have getting back into your account.

    After completing the form, you should get a response from the account recovery team, within 1-2 days. If the verification was successful, you’ll recieve instructions to reset your account.

    https://support.microsoft.com/en-in/help/17875/microsoft-account-reset-or-recover-password

    To prevent this issue in the future, I’d suggest getting an account recovery code on the account. It’s 25 characters long and can be used to verify and enable you to regain access.

    Hope this helps, let us know if this gets sorted for you,

    If you have any further questions, I’m happy to help 😊
  3. AridLizard Win User

    Move Gamertag from Adult Email to Kid Email without losing all the **** I've spent so much money on.....

    if the primary email address is a Microsoft account (Outlook, Live, Hotmail) it can't be removed as this will close the email account permanently and it will no longer be accessible.
  4. DavidDiGirolamo Win User

    How can a Parent separate Microsoft Account data/progress from aging child?

    I can interpret what you are saying several different ways. Please let me know which one is correct:



    Interpretation A: Games are linked to the email address it was purchased under, meaning the ‘then’ primary alias of the Microsoft Account, but not the Microsoft Account itself. But, If that email is no longer the primary alias, the games will be linked through the new primary alias email.



    Interpretation B: Games are linked to the Microsoft Account and can be accessed by the aliases on the Microsoft Account.
  5. MichaelMarcus3 Win User

    Account access with new email address as primary

    Thank you. That was helpful.
  6. dempup Win User

    Account access with new email address as primary

Thema:

No access to primary account email

Loading...
  1. No access to primary account email - Similar Threads - access primary account

  2. Consistent Gallery access error after capture & Huge praise for OneDrive sync speed

    in XboX Insiders
    Consistent Gallery access error after capture & Huge praise for OneDrive sync speed: Hi Team Xbox and fellow Insiders, I'm currently on the build (10.0.26100.7815) on Xbox Series X, and I'd like to provide feedback on two contrasting experiences with the current capture system:...
  3. How do I access new features????

    in XboX Insiders
    How do I access new features????: I’ve been an Xbox insider for as long as I can remember. I’m not sure why I’m not getting the updates, still waiting on the one with the quick resume, is there something I am not doing that...
  4. profile pics are being see as default ones and cannot access certain games/apps.

    in XboX Insiders
    profile pics are being see as default ones and cannot access certain games/apps.: everyone’s profile pictures have been set to default for me i’ve been told it’s a privacy setting so i’ve made it so it’s adult default and it doesn’t save at all.i try to go on discord and it...
  5. Accessibility Feedback on the New Xbox Cloud Gaming Web Experience: Basic Touchscreen...

    in XboX Insiders
    Accessibility Feedback on the New Xbox Cloud Gaming Web Experience: Basic Touchscreen...: Hi Xbox Cloud Gaming / Xbox Insider team, I’d like to share some feedback I’ve been consistently raising since the early days of Xbox Cloud Gaming, especially in response to the January 26, 2026...
  6. That's probably a dumb question but can I request access for the alpha tier for xbox insider?

    in XboX Insiders
    That's probably a dumb question but can I request access for the alpha tier for xbox insider?: Seems like only that tier seems to be updated regularly unlike all the other tiers which updated like once monthly. And I want to see how it's different compared to all the others. submitted by...
  7. Is it possible to request access to the Full Screen Experience preview?

    in XboX Insiders
    Is it possible to request access to the Full Screen Experience preview?: I've moved my gaming PC to my living and I'm using it for gaming in there. I'd love to be able to try out Full Screen Experience on it but I don't seem to have access after setting Windows 11 to...
  8. Improve collaboration between Xbox and Rockstar Games to offer earlier access and exclusive...

    in XboX Insiders
    Improve collaboration between Xbox and Rockstar Games to offer earlier access and exclusive...: Rockstar Games titles are some of the most popular and iconic on Xbox — from GTA to Red Dead Redemption. As a loyal Xbox player and Rockstar fan, I’d love to see stronger collaboration between...
  9. Let players pin chat conversations on Xbox for quick access

    in XboX Insiders
    Let players pin chat conversations on Xbox for quick access: groups, but it can be hard to find important conversations — especially when you have a lot of chats. It would be super helpful to have a feature that lets us pin specific chats to the top of the...
  10. changing the primary alias of my microsoft account revoked my access to minecraft, how can...

    in XBoX Accessibility
    changing the primary alias of my microsoft account revoked my access to minecraft, how can...: this microsoft support page details how to add and remove aliases from my Microsoft account. it also states that i can do as i want with my aliases and my licenses will remain linked to my...