Nitrado Services Payment-made Investigation.

Excaluber · Jul 1, 2021

Hello,

I have made a payment to Xbox-Microsoft Nitrado App to reactivate my Nitrado Servers. I am unable to contact Microsoft Support to Investigate the Charges. 2 Servers, Paid for 2 and Reactivated only 1.

Ive Brought this to Nitrado Support as well but no reply as of yet. (3hours past)

:)

XBF Mohammed C

If you encounter any issues requesting a call back or live chat on the Xbox support website, I recommend visiting Microsoft support.

Once you get to the virtual agent just say “Talk to an agent” and select Xbox as the product, and your issue from the list.

Select the option “Call me back” or “Live chat”, which shows the estimated wait time/queue.

They shall be able to assist you with that!

marykate.ober

Hi Grillpanned,

If it's not showing on your services via https://account.microsoft.com/services, you may need to submit a ticket to Nitrado so they can cancel it for you.

First, that can be useful to avoid you being keep billing monthly by Microsoft.

Here you go: https://support.nitrado.net/#/

In a second time, refunds are then made by Microsoft and not Nitrado, you have to contact them.

You can find local Microsoft hotlines here: https://support.microsoft.com/help/28808

Or live chat:

1. Log in here https://office.com/myaccount

2. Below Help with Microsoft account select "Stop recurring billing or cancel a subscription"

3. Click "Get Help Now"

4. Select your product and number

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number. Once you have it simply go to the refund webform link here:

https://support.xbox.com/en-US/forms/request-a-...

JosefLBohorquez

So it's seems that you're connecting your Microsoft account to pay inside Nitrado

In this case you may need to find the renewal option inside Nitrado page, or contact Nitrado support to double check if renewal is activated for this subscription

Christian Quinto

Hey there!

Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

Try to check if your purchase was successful by signing in to account.microsoft.com > Payment and Billing > Order History.

If the Nitrado purchase was successful but still unable to use the feature, you may request for a refund in this link:

https://support.xbox.com/en-US/forms/request-a-...

I hope this helps.

Best Regards,

Christian.

Nitrado Services Payment-made Investigation.