Next Button on "lets get you signed in" not working

Hi and thanks for reaching Microsoft Xbox gamer's community.
My name is Josef.
I'm an Independent Advisor

Hope you're doing great today despite this Katie

Please try and double check this:

Open Settings, click Update and Security and then Windows Update
Click Check for Updates

Click the Download and Install Now option, if available (Install optional updates as well)

Then, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too. (Click on get updates)

Now, go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then reset

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then reset

Finally try to sign in again

—————

If maybe that doesn’t work, do this:

Press Windows + X, then click on Windows Powershell (Administrator)

Then type or copy/paste this command and press enter:

Get-appxpackage Microsoft.XboxIdentityProvider | Remove-AppxPackage

Restart your PC and install the recently deleted app:

https://apps.microsoft.com/store/detail/xbox-id...

Finally go to Windows Settings > Apps and Features > Xbox app > Reset and Repair, then restart your PC and give it a new try.

If that doesn't work please also try these tutorials:

https://support.microsoft.com/en-us/windows/fix...

https://support.microsoft.com/en-us/account-bil...

Or try this (RainingRoses response):

"Try the following options for Windows 10/11:
1. Go to Credential Manager (https://support.microsoft.com/windows/accessing...) > Windows Credentials (not the Web option), select XblGrts|DeviceKey and remove.

2. Go to Settings > Accounts > Email & accounts. Select your account with the issue and verify that the ‘Apps need to ask me to use this account’ setting is enabled. This would especially help if you have multiple accounts as you would have the option to choose the correct account on startup, but you can always change it back to the automatic option if you prefer. You can also try to remove the account from here and re-add it later.

3. Follow this file path: C:\Users\[Your Username]AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
Delete the Accounts and Cache folders, which will be deleted from the Xbox Identity Provider

Note that the highlighted code in this file path depends on your system so may vary.
If you don’t see a particular folder, then confirm there’s no search filters applied and select ‘show hidden items’, or you can just search for the folder in the search bar.
Restart your PC after trying the above steps, so that these properly take effect next time you sign in. It may also help to then reset and repair and/or uninstall and reinstall the Xbox apps where this error occurs."

Source: https://answers.microsoft.com/en-us/xbox/forum/...

Hi there Yuletide,

Sorry to hear you're having issues with your account,

If you're trying to sign out of your account and sign into a new one on your console, you can hit the Guide button on your controller (the big Xbox button) and then hit X to sign out. You can then sign in using a different profile.

In regards to getting an access code when you try to go to your profile,
what is the code that you are seeing?

Please let us know and we'll work from there.

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help in creating a profile online.

Can you check if the system will recognize your profile and just use a default gamertag by going to this link:

https://account.xbox.com/en-us/profile

Thanks!

On the tile in the Queue, press the Menu button ("Start" on Xbox 360) and if you can press delete, press that. If you cannot, select Manage App and then delete it from the next screen.

Then go to the App Store and download it from there.

Let us know if that works or how you get on.

Sign in to your account. Press the Guide button and go to the Settings blade and here pick
Profile.

On the next screen scroll down to Sign-In Preferences and on the next screen set Messenger Sign-In to Off.

The next time you sign into your account, only your account will be signed in and not Messenger.