New xbox x wont connect to wifi

Thanks so much! We actually got it sorted, I manually add the mac address via the modem.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.

i use WiFi i can connect to the network and internet but wont connect to xbox live? been doing this for 2 days and now it wont let me download the new update?....

Tried connecting to wifi by wired connection it works but x box still wont connect wireless. Really need it wireless as dont have enough cable cant keep the x box in the hallway. Any other suggestions??

Hi HickRushworth,

I do not have xbox one x, but I had a similar problem with the previous version. To solve, I had to change the wifi channel on my router. I've changed it from 14 to 6. Try this to solve your problem.

Hope this helps.