New Xbox One has never connected to the internet.

Bra The Duke · Oct 2, 2023

Hi there,

I got a new Xbox One from a friend but the warranty was up in 2015 so I was thinking of fixing it myself.

I must connect to the internet before I can do anything yet I can never connect. The different wireless networks show up but I always get an error.

Ethernet works on my laptop but won't work from any of the modem ports. It was suggested I reroute the ports to allow Xbox to connect but that didn't work.

When I called Xbox - they said to take it to Best Buy for help! Yeah no.

So anyway, I really think it needs a new network card which I can easily put in myself, but I wanted to ask if that's what others think as well before I spend the $.

:)

Nkosana23

You can also consider registering your device for repairs.

Since your device is already out of warranty, you'll be charged a fee for repairs.

If you've registered your device, sign in at Device services. If you have not registered your device, follow the steps here: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

After you have registered you device, follow these steps:
1. Sign in to the Device services site with your Microsoft account credentials: https://account.microsoft.com/devices/select-device-for-repair

2. Select the device that you want repaired.

3. Follow the onscreen steps to complete your service order request.

After Device services receives your submission, they'll send you a service order number and an order confirmation email that includes shipping or drop-off instructions.

You can find more details on getting your Xbox device serviced on this link: https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

ngocphi

We can't help with self.repair your only option is bestbuy

dnpnts

[quote user="vDEACON"]

@, yeah but an internet connetion is required right now on the Xbox 360. it'll be no different than the Xbox One. some additional features will require a connection more than the 360 but ultimately they both work better with an internet connection.
neither though has to be turned on and "checked in" every 24 hours lol. obviously that's not what Phil meant.

[/quote]An internet connection is not required on the 360. Someone can still play it even if they never connected to the internet. The same cannot be said of the new xbox.

TheSWFC

I've been through the article before, it's not the internet connection that seems to be the problem. No other devices lose connection. The Xbox One has never suffered with this problem.

AquarrzSudnnym

You will need internet connection to update to the latest General Availability release of the XBox console operating system.

If you have never connected your console to the internet, you will need to connect at least once during the system setup process.

Setup system solution has steps to assist you.

New Xbox One has never connected to the internet.