New Xbox Live Gold account created and locked out 2 days later with no ability to send text...

Emorabito · Mar 3, 2023

I just recently created a new Xbox Live Gold Membership account associated with a new Gamertag. I created it to be able to play Elder Scrolls Online with the new account exclusively for just ESO. I paid for 12 months of Gold Membership at Best Buy, entered the Code, paid for the latest Deluxe version of the Elder Scrolls Online Necrom and played the game for 1 day without issue getting to level 10 and transferring a bunch of items to this account to sell in the ESO Guild traders. One day later, without any warning, the account is showing as locked out and I am unable to send a "reset" code to the phone number I used to set up the account. It will not let me send a reset code to any phone number I input.

I was able to contact Microsoft Support via a callback using my other primary account which I have had for years and was not able to get any help with this issue. I was told to retry a different phone number and that they were unable to help me. Microsoft has stolen my money for the Gold Membership and the video game and then locked me out of my account with no explanation as to what is wrong and no way to remedy the problem.

Can anyone assist me with the scam and theft which Microsoft has perpetrated upon me? This is the first new Xbox account which I had created ever since I created my original account back in 2003. If it were not for this primary account I already had, I would have had no way to contact Microsoft about this issue, since you have to use the Gamertag and email address to "sign in" in order to get someone to call you back. Otherwise, the automated process is broken since the system does not allow you to send a text message to a valid phone number allowing you to unlock the account to be able to login and get someone to call you back. This type of automated Customer Support is terrible and broken. Also, it does not help that the Support Representative has no way to figure out what the problem is and is incapable of fixing the issue over the phone.

I would like to get the account unlock at best, but I would also like to get my money back at a minmum.

:)

bradcarey76

I added one year gold membership and recently got locked out of my account and can't recover it. I created a new account and have Xbox live but no gold membership. Any suggestions?

Mad Cow Dizease

The family pack option is no longer available. You can create 3 new accounts but for now memberships are separate. Later on, most likely later this year they will roll out a Shared Xbox Live Gold option.

Emorabito

I have had this same problem with a new account I created, paid for 12 months of Xbox Live Gold and paid for an expensive video game. Played for 2 or 3 days and got locked out. This was over a month ago and I have a ticket open with Microsoft and they are unable to resolve the issue. Also, the emails they send you take you to web pages which you CANNOT access because the system requires you to log into the account you can't get into. So, a lot of good that does to send links which are not helpful. The issue is that there is something wrong with their systems which allow the sending of a text message to a phone number. Their tech people are clearly incompetent and unable to fix this issue since it has been ongoing for a month. I suspect the massive layoffs at MS has caused this issue and they let go the one guy that knows how to troubleshoot and fix this problem.

VibroPlex

Well, you make three more Microsoft Accounts, either using existing emails NOT at MSN, LIVE or HOTMAIL or make up new emails at LIVE or HOTMAIL - do either by going to
http://Signup.Live.Com

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After creating the accounts, if it doesn't take you to Account Summary, then go to
http://Account.Live.Com - either way, do Edit Security Info and make sure the security info ('proofs') is in there. Proofs can include:

1) A phone # (preferably a cell # to text you a message - very convenient when away from home)

2) An alternate email address (which can be used to send a password reset confirmation to)

3) A 'Trusted PC' (requires Windows Vista or later + the free Microsoft Windows Live Essentials app)

4) A Security Question and Secret Answer

and I recommend doing at least #1, #2 and #4.

After you're finished with creating Microsoft account A, go to sign out at upper right, then make Microsoft account B; after B is finished, sign out then create Microsoft account C.

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Then, on the Xbox console, sign into Avatar A, and then pick Sign Up to Xbox Live. Just make a Free account. Sign out then repeat with Avatars B and C.

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Once all have new Gamertags and XBL accounts then you can plug them into the Family Pack and yer done.

HeyokaArchetype

Ahh... I know what some will say .... just create a new gamer tag for him. Except, that means I would now have to pay for a SECOND XBOX LIVE GOLD ACCOUNT. XBOX LIVE GOLD is also required to play the online EA content. With no campaign, only four maps included
in the game and no ability to access DLC, you might as well give your son a can to kick. Either way, after 2 hours, they will be bored to tears.

New Xbox Live Gold account created and locked out 2 days later with no ability to send text...