New Store Experience not updating current balance

Discus and support New Store Experience not updating current balance in XboX Insiders to solve the problem; So I decided to buy a small game using some Microsoft Rewards points I accumulated. I made the transaction in the New Store and the balance that I... Discussion in 'XboX Insiders' started by /u/TheEpicSoda, Sep 23, 2020.

  1. /u/TheEpicSoda
    /u/TheEpicSoda Guest

    New Store Experience not updating current balance


    So I decided to buy a small game using some Microsoft Rewards points I accumulated. I made the transaction in the New Store and the balance that I should have left would be around $2 MXN, but later I found out that no money was "removed" from my balance. I checked in my Microsoft account and apparently I indeed only had $2 MXN but the New Store wasn't updating the balance. The Store also looked like it was accepting money I didn't have, since when I was looking at other games around the same price, the store saw the non-existent money as a valid option (Though I haven't tried it since it will must likely charge my credit card or just straight up get an error). I also tried to reset the console but the same thing was happening.

    submitted by /u/TheEpicSoda
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    /u/TheEpicSoda, Sep 23, 2020
    #1
  2. Smwutches Win User

    Dragon Age origins Unable to buy with Microsoft Balance?

    The 360 store is set up differently than the store on the One/xbox.com. For some reason, the one store has never been updated to work with currency for 360 content. The only way to use your balance on 360 content is through the 360 itself. Currently, there
    is no official word on if/when that will ever be updated.
  3. CheezyDibbles66 Win User

    "store experience update"

    All xbox ones recieved a console update recently so its probably regarding that
  4. Vinny #1 Win User

    "store experience update"

    Yes, it is an official update.
  5. StuartATrueRed Win User

    "store experience update"

    The UI would have changed due to a console update which was released a few days ago. As for the store experience update. That will just be an update for the Microsoft Store app. It is a separate update to the console one.
  6. Smwutches Win User

    Xbox Gift Cards

    The avatar store is set up on the same store as the 360. Unfortunately the One store has never been updated to work with the Microsoft account balance for purchasing items from the 360 store. Hopefully once the new avatars are released you may be able to
    purchase the items with the funds.
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New Store Experience not updating current balance

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