New Series X on All Access - Error when trying to claim Game Pass

Bingo Dobber · Nov 10, 2020

New Series X with All Access (UK) - When I try to claim the Game Pass Ultimate included on the console I get a 'Try that again -Something happened on our end. Try again later' message and a long App Error code that the online chat seemed not to recognise
as helpful? Anyone else getting this?

:)

Bingo Dobber

I tried to speak to a rep in the online chat and they wanted a '5x5' code, but when I could only provide the very long error code they disconnected the chat

I'll keep trying throughout the day to see if it sorts itself out, but as yet no luck.

LWH BACONSTRIPS

Im having this same problem. Cant seem to find any answers anywhere though...

oimushthuggie

Same here.

I upgraded from the ultimate pass on Xbox one X to the series X but it won't let me claim it on the series X.

Also Tetris connected won't open either.

Bingo Dobber

Ok - Just off the chat and we worked it out as a region conflict. I had an existing Gold Sub from another region and as that could not combine with the Ultimate it was throwing the error. The rep cancelled the gold and the claim for Ultimate then worked.

Nursemorph

I think the "Bought Xbox Seres X" in the title answers the platform question.

The OP has bought a Series X via All Access but cannot achieve the initial activation of Ultimate Game Pass

OP: Might want to check this thread out:

https://answers.microsoft.com/en-us/xbox/forum/all/new-series-x-on-all-access-error-when-trying-to/

Depending on where you bought it from, you may need to contact LiftForward or Klarna. Sometimes it seems that retailers aren't sorting it out properly and so the UGP ends up being processed separately and thus not connected to the console (Walmart especially)

New Series X on All Access - Error when trying to claim Game Pass