New series S and my status is not correct!

Hi,Jade! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Can you first try performing a full power cycle to fix this status nad notifications glitch?

Full Power Cycle

Turn off your console by holding the Xbox button  on the front of the console for approximately 10 seconds. The console will turn off.

Once the lights on the front of the console, unplug the power cable from the rear of the console.

Wait at least 1 minute

Turn your console back on by pressing the Xbox button  on the console or the Xbox button  on your controller.

No worries, that is correct.

The Xbox series S console still counts.

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

To clarify, it's an Xbox Series S, correct?

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

There are a few possible reasons why you may be experiencing difficulty downloading games or apps on your Xbox Series S. Some possible causes include:

Network connectivity issues: Make sure your Xbox Series S is connected to a stable internet connection. Try restarting your router or modem and then reconnecting your Xbox Series S to the internet.

Insufficient storage space: Make sure you have enough storage space available on your Xbox Series S to download the game or app in question. You can check the available storage space by going to the System -> Storage menu on your Xbox Series S.

Account issues: Make sure you are signed in to the correct Xbox Live account, and that your subscription is up to date.

Xbox Live service issue: Xbox Live services may be down temporarily. You can check the status of Xbox Live services by visiting the Xbox Live Service Status page.

Correct. So anything that will only work on a Series S/X will not work on that console.