new mic goes static only in xbox chat

I recommend always buying a headset that has a box marked as compatible with the XBOX console.

Hi Nathan,

Thanks for reaching out to us today in regards to this issue. I would like to ask a few things first of all have you checked to see if your controller needs an update by an chance? If not check out this article.

'Update your Xbox One Controller'

Another thing I would like to ask is if you have tried any other headsets on your device and if does the same thing happen or is it only happening with that headset? Go over the following article for possible troubleshooting steps:

'Xbox One Chat headset troubleshooting'

Hope to hear back soon.

Hey there Nathan!

Sorry to hear that you're dealing with this inconvenience concerning your headset.

If the previously posted troubleshooting steps didn't work, and it only happens with one headset, then you might want to contact the manufacturer

HyperX's support page and see if there is anything they have listed to resolve the issue you're having there.

Hope this information helps out.

Thanks for reading!

I think it's a hardware issue because when I touch the boom arm on the mic the static goes away. it might be a grounding issue with the mic itself, or the wireless signal is interfering with the mic.

Used my brothers brand new Turtle Beach DXL1 headset with my two week old Xbox One and same problem happens. I always play with wired controllers (deceases input lag), so I used the Play & Charge kit cable (a week old) for my Xbox One wireless controller
(two weeks old) every single time I play, which I plug into the back bottom USB slot. (When I use the Play & Charge cable to play, the data transfers over the cable like a wired controller, right?? I remember reading that somewhere) I plug my DXL1 headset
into the DSS2 Surround Sound Processor (both brand new), which plugs into the back top USB slot of my Xbox One. I also love to use chat, however, when I plug in the DXL1 chat cable into the Xbox One Stereo Headset Adapter (also brand new) on my controller,
there is an insane amount of static and white noise through headset speakers. When I unplug the mic, most of the static goes away. If I keep the mic plugged in, but I unplug the Play & Charge kit, then some of the static goes away. What it pretty much comes
down to is I can either choose between having both chat and wired controller but insane static noise, having chat with a wireless controller with less static noise, having a wired controller with no chat with even less static noise, or having a wireless controller
with no chat an having next to nothing of static noise.

When I have both the headset and controller plugged into my Xbox One, am I overloading the power source which is causing the static? Maybe the One cannot handle multiple things plugged into it at the same time (DXL1 Headset + Xbox One Controller)... Or maybe
it is the controller that cannot handle two things plugged into it at the same time (Play & Charge + Stereo Headset Adapter w/ mic). I tried plugging in the DXL1 Headset into my USB Samsung Galaxy Note 3 charger that plugs into the wall outlets instead of
my Xbox One and that seems to mitigate the problem a little bit. Only a little bit though.

I'm going to try another USB to micro-USB cable to use on my controller instead of the Play & Charge cable to see if that will help. If not, then I guess I'll just play with a wireless controller + chat, and charge the controller when I'm not playing. I
don't think the input lag with wireless is that severe, or is it?

Any tips, fixes, suggestions, comments are welcome please, thank you. :-]