New logitech gaming headset audio issue

Discus and support New logitech gaming headset audio issue in XBoX on Consoles to solve the problem; I am using a new logitech gaming headset and I can't separate the headset audio from my TV audio. I never messed with the audio settings when I had... Discussion in 'XBoX on Consoles' started by ZachGarlitz, Jul 30, 2023.

  1. ZachGarlitz
    ZachGarlitz Guest

    New logitech gaming headset audio issue


    I am using a new logitech gaming headset and I can't separate the headset audio from my TV audio.

    I never messed with the audio settings when I had my old turtle beaches and the audio on them work with no problem however that mike doesn't work hence the new headset. One difference is that the TB came with an adapter(?) thing I plugged into my controller USB port that let me change volume and such.

    What settings can I change to make the new headset work because I cannot figure it out.

    Thanks

    :)
     
    ZachGarlitz, Jul 30, 2023
    #1
  2. AlexTede Win User

    Audio is static with xbox cloud gaming on pc.

    Did all that and still having same issue. I wonder if it has to to do with compatibility to my headset. Changing the samplerate of my headset will also cause audio to work. My headset is a Logitech G633. Could it also be logitech software?
  3. Mitchell - MSFT Win User

    New logitech gaming headset audio issue

    Hello ZachGarlitz,



    Welcome to Microsoft Community.



    I currently have some questions about the thread you posted here:

    1. Can you tell me which Logitech headset device you are using?

    2. On what platform do you usually use the headset? On a PC? Or is it on Xbox? Or is it a playstation terminal?

    3. Which controller are you using?

    4. Have you tested your headset device on the PC side? When connecting the adapter of the headset to the USB port of the PC, can you hear the sound normally and can the microphone work normally?

    I hope you can share these details here so that I can better understand your question.

    Best regards,

    Mitchell - | Microsoft community support expert from MSFT
  4. ThomasMaus Win User

    Connect USB Headset

    To add a USB Headset logitech

    You have to down load skype

    Launch Skype on your desk top

    Up in the left corner is a IM button

    Click the settings selection

    Select Audio & Video

    on the audio screen click on the right of microphone the words and pick from the drop down Logitech USB Headset

    on the audio screen click on the right of speaker the words and pick from the drop down Logitech USB Headset

    After you choose the above you can test them by selecting Test Audio and you will hear loud tones in your head set ear pads

    Just talk and you will see a sound bar below microphone go out and in as you talk
  5. Mister Maka Win User

    How to connect Logitech Z4 speakers to Xbox One S?

    Another option would be to use a headset with your controller and listen to audio via the headset if you're using DVI. Unfortunately if you don't have an optical audio or receiver setup there wouldn't be a way for you to output to your Logitech speakers.
  6. HAZMAT RADIO Win User

    Logitech G933 Patch/Update?

    It would be up to logitech to update or make the headset wireless for the Xbox. There are many wireless headsets that are out there that conform to the wireless "standard" that Xbox has in place. Until then you'll have to wait for Logitech to provide that
    feature.

    From the logitech support site -

    Xbox One™

    The G933 gaming headset can be connected to your Xbox One™ console using the included the 3.5mm audio cable.

    1. Set the mode switch on the G933 gaming headset to Wireless Off mode for passive audio mode, or set to
      Wireless On mode for active audio mode with additional features.
    2. Connect the G933 gaming headset to the Xbox One™ controller using the included 3.5mm cable. NOTE: Older Xbox One™ controllers may not support direct 3.5mm cable connections and may require the Xbox One™ Stereo Headset Adapter (sold separately)

    NOTE: Headset will not operate via USB Wireless Mix Adapter on Xbox One.
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New logitech gaming headset audio issue

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