New logitech gaming headset audio issue

Did all that and still having same issue. I wonder if it has to to do with compatibility to my headset. Changing the samplerate of my headset will also cause audio to work. My headset is a Logitech G633. Could it also be logitech software?

Hello ZachGarlitz,



Welcome to Microsoft Community.



I currently have some questions about the thread you posted here:

1. Can you tell me which Logitech headset device you are using?

2. On what platform do you usually use the headset? On a PC? Or is it on Xbox? Or is it a playstation terminal?

3. Which controller are you using?

4. Have you tested your headset device on the PC side? When connecting the adapter of the headset to the USB port of the PC, can you hear the sound normally and can the microphone work normally?

I hope you can share these details here so that I can better understand your question.

Best regards,

Mitchell - | Microsoft community support expert from MSFT

To add a USB Headset logitech

You have to down load skype

Launch Skype on your desk top

Up in the left corner is a IM button

Click the settings selection

Select Audio & Video

on the audio screen click on the right of microphone the words and pick from the drop down Logitech USB Headset

on the audio screen click on the right of speaker the words and pick from the drop down Logitech USB Headset

After you choose the above you can test them by selecting Test Audio and you will hear loud tones in your head set ear pads

Just talk and you will see a sound bar below microphone go out and in as you talk

Another option would be to use a headset with your controller and listen to audio via the headset if you're using DVI. Unfortunately if you don't have an optical audio or receiver setup there wouldn't be a way for you to output to your Logitech speakers.

It would be up to logitech to update or make the headset wireless for the Xbox. There are many wireless headsets that are out there that conform to the wireless "standard" that Xbox has in place. Until then you'll have to wait for Logitech to provide that
feature.

From the logitech support site -

Xbox One™

The G933 gaming headset can be connected to your Xbox One™ console using the included the 3.5mm audio cable.

1. Set the mode switch on the G933 gaming headset to Wireless Off mode for passive audio mode, or set to
   Wireless On mode for active audio mode with additional features.
2. Connect the G933 gaming headset to the Xbox One™ controller using the included 3.5mm cable. NOTE: Older Xbox One™ controllers may not support direct 3.5mm cable connections and may require the Xbox One™ Stereo Headset Adapter (sold separately)

NOTE: Headset will not operate via USB Wireless Mix Adapter on Xbox One.