new headset volume. "please help !!!!"

hello everyone. im hoping i can have some help.

I recently purchased a new headset. turtle beach xo4stealth. but i am having a hard time with the volume being too low when maxed out. i tried going into the controller volume in settings which i read on here couls help. but the volume option is not
lit up. i have tried everything i have read here, and looked at all the settings. is there anything i am missing? has anyone else noticed that their headset is not as loud as it should be? it ruins the emmersion for me and desperately want these to work right.
i returned my last pair i just bought because of the same reason. now these are the same.

:)

 

Question about 3.5mm jack

So with the new controller headphone input, how would gaming headsets work? Would there be no option like on the "puck" to mute, change volume and mix?

Thanks for the help as it seems like it would be a downgrade for me...

 

Headset Not Playing Game Volume

I have a headset that will play chat volume on skype and party chat fine. The problem is I can't hear game volume. I have tried every possible setting and the new setting in the mic settings on the little snap bar that says "headset chat mixer" is not there.
I thought it was the controller but it is every wireless controller this didn't work. I have hard restarted numerous times and nothing happens. I did have a wired controller that played game volume fine but when I plug it into the wireless, it does't work.
Please help.