New Fallout 3 Code

My Fallout 3 code has somehow been used, but is not showing up on my account. The reference code for my issue is:
[Mod Removed]. I have sat on hold for a long time now, been hung up on, redirected, and disrespected so please help me to solve this problem.

:)

 

Fallout 3 Promotion code expired

I was directed here to receive a new code.



Free Fallout 3 code with digital purchase of Fallout 4

Date of purchase - 10-24-2015

The message with my Fallout 3 code has expired.

Thanks!

 

Fallout 3 code not working

Pre Ordered Fallout 4, received Fallout 3 code as a promotion but the code is not working. Please send a new code

 

Please check this post for additional info:
forums.xbox.com/.../2084187.aspx

 

Promotion name: “Free Fallout 3 code with digital purchase of Fallout 4”

Date of purchase: 11/22/2015

Issue:

“I have not received my Fallout 3 code after 10 calendar days.”

When I put in the Fallout 3 code Fallout 3 was not credited to my account

I purchased Fallout 4 in an Xbox One Bundle from the Microsoft store

I have contacted customer service several times about this issue and my reference number is
[Mod Removed]

The code was apparently used by be on 12/15/2015, but when the Microsoft Tech team reviewed my account they saw that my account was not credited with the download of Fallout 3. Therefore, I am requesting a new Fallout 3 code.

 

Hey there UsedSpoon026!

Sorry to hear about the issue and any inconveniences that this may have caused. Just to clarify, is it possible that a friend or family member may have redeemed the code? Also, when was the last time that you were in contact with phone support?