New email account not adding as alias

Hi Jordan, this is Manuela!. I'm an Independent Advisor and community user ready to assist you with this

If the email that you're trying to add is an outlook address or from a Microsoft domain I'm sorry to say but is not possible to add them as an alias because they're already linked to a Microsoft account.

Please keep in mind that Xbox profiles are already linked to a Microsoft account even if you create a brand new Microsoft account

I'm going to share an article where you can learn more about aliases and what kind of aliases you can and can't add
https://support.microsoft.com/office/add-or-rem...

You also said that you added another alias to the account but can not make it the primary alias.

Is it giving you some sort of error?

Or what is happening that it is not allowing you to make the new email the primary alias?

Emiliano, can you try adding a new alias to your Microsoft account?

Go to Add an alias (https://go.microsoft.com/fwlink/p/?linkid=864833). Sign in to your Microsoft account, if prompted.

Under Add an alias, select: Create a new Outlook.com email address and add it as an alias.

Select Add alias.

Once the new alias has been added, go to https://go.microsoft.com/fwlink/p/?linkid=842796 and select the new alias as a way to sign-in

Then, try to download your profile on the Xbox 360 by using this new alias instead.
You may find helpful to try to use first the recently created app password instead of your regular password.

Reference link: https://support.microsoft.com/offic...look-com-459b1989-356d-40fa-a689-8f285b13f1f2

Hello Daniel,

Thanks for posting here on the Xbox forums. In order to change the email to your Microsoft account, you would first have to add an alias (Email). After adding the new alias, you can make it the primary email. Once you have the new primary email, you can
remove the old one from your account.

Please note that this new alias (email) you add can not be attached to another Microsoft account as an alias. You can get step by step instructions on this link here :

How to change the email address associated with your Microsoft account

Hope this helps!

Hi there, Zanas0614!

Yes, you can change your email address without any trouble. And to protect the old email, do not delete it from the account.

And this is the only way when it comes to add a new email/alias to an account.

Once you have added the new email/ alias and set it as the primary email you will be using that email when signing into your account.

Therefore, your email will change but everything on the account remains. All of your games, subscriptions and apps will be on the account.