New card says been redeemed I just scratched it today I bought it in December last year...

Discus and support New card says been redeemed I just scratched it today I bought it in December last year... in XBoX on Windows to solve the problem; My new card says been redeemed by somebody else and won't let me check balance with code tell's me to contact customer support... Discussion in 'XBoX on Windows' started by Jonathan Dew, Jun 26, 2024.

  1. Jonathan Dew
    Jonathan Dew Guest

    New card says been redeemed I just scratched it today I bought it in December last year...


    My new card says been redeemed by somebody else and won't let me check balance with code tell's me to contact customer support

    :)
     
    Jonathan Dew, Jun 26, 2024
    #1
  2. Rodrigo Oliver Win User

    New card says been redeemed I just scratched it today I bought it in December last year 2023 just now tried to check balance and that's what it says. Also to contact customer servic

    Hi Jonathan, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    In this situation, the best course of action is to contact Support.

    Please enter this link:

    https://support.microsoft.com/home/contact

    Then, follow these steps:

    Type in your query: "Agent"

    Click on Get Help.

    Scroll down the page and click on Contact Support.

    Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

    Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

    I hope this helps.
  3. RyanGoodram Win User

    Need help

    Hello, first it's a pleasure to be able to help you today.
    My name is Georges C. welcome to the community and Happy New Year.

    Hello , unfortunately it is not possible to request refunds for Gift Cards once they have been redeemed into an account, so to be able to request a refund the cards would have to have been purchased in digital format directly from the Microsoft store and could not have been redeemed.

    By your description the cards should be physical cards that you buy at partner stores, in cases like this the refund has to be requested from the store where you bought it, and the cards cannot be scratched or damaged.
    No I tried refunding the items my freind bought with the gift cards I wasn't trying to refund the cards just the items cause I wanna spend them on what I want but my freind spent so I need help refunding the items that were bought
  4. Georges C. Win User

    Need help

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community and Happy New Year.

    Hello RyanGoodram, unfortunately it is not possible to request refunds for Gift Cards once they have been redeemed into an account, so to be able to request a refund the cards would have to have been purchased in digital format directly from the Microsoft store and could not have been redeemed.

    By your description the cards should be physical cards that you buy at partner stores, in cases like this the refund has to be requested from the store where you bought it, and the cards cannot be scratched or damaged.
  5. Lord Dirt Win User

    Xbox Music should be included with Gold.

    I usually get Xbox LIVE for around $30 a year and I usually buy three years at a time.. Just wait for the holiday season and places will have sales on LIVE 12 month cards and whatever they call MSP cards now. I bought $140 worth of MSP for $70 at Target
    last December.
  6. TracyCPB Win User

    Xbox Live Gold Membership

    Sorry I am having the same problem, bought our year one last week and redeemed the code on Tuesday and now its not working today, says I need to buy membership. Anyone?
Thema:

New card says been redeemed I just scratched it today I bought it in December last year...

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