Neverwinter Zen promo issue

ILOVEYOUR NANA · Jul 9, 2018

There is a Zen charge promo going on right now in Neverwinter where if you purchase 20,000 Zen you get an array of bonus items to go along with your Zen. I initially purchased 23,000 Zen to take advantage of the promotion.

About a week or so later, Zen was on sale so I decided to purchase 46,000 Zen thinking I’d get the Zen plus I’d be able to get more bonus items. No where in game or on the purchase screen does it say that you can only partake in the promotion once. I contacted
Neverwinter support and they told me that I should have checked their website or forums to know that I could only redeem the promo once. I find that ridiculous and borderline devious to not have any info in game about limitations on the promo. They don’t even
direct you in game or on the payment screen to visit their website to learn more about the promo and its restrictions. I feel swindled. I either want all of the promotions I paid for or I want a refund of all of my Zen purchases.

:)

awrex1977 · Jul 9, 2018

Neverwinter Tradehouse Deception

The balls on them....

www.arcgames.com/.../9785053-neverwinter-xbox-one%3A-15%25-zen-and-enchanted-key-sale%21

Keys & zen on sale, I truly hope they sell nothing

MotoMage-814A87D4-D8F6-4674-AF62-98050ACA890C · Jul 9, 2018

Zen purchase history in Neverwinter?

The Game Neverwinter I buy Zen money. Where do I find my zen purchase history when I spend the Zen in the game? I remember having more then the game is showing me.

M3tal Daz3 · Jul 9, 2018

For in-game currency purchases only the game developer can help you

ILOVEYOUR NANA · Nov 3, 2018

The Neverwinter support team basically told me tough luck.

ILOVEYOUR NANA

The Neverwinter support team basically told me tough luck.

M3tal Daz3

For in-game currency purchases only the game developer can help you

awrex1977

The balls on them....

www.arcgames.com/.../9785053-neverwinter-xbox-one%3A-15%25-zen-and-enchanted-key-sale%21

Keys & zen on sale, I truly hope they sell nothing

XBLRewards8

Hello Vladdracula777,

That was for Neverwinter Zen and Star Trek Zen. Since those are for two different games, neither of them met the $5 minimum for 1, 2, FREE.

Boidster

That is bizarre. On the US/Engligh site (billing.arcgames.com/en) it's US$1 per 100 Zen, with bonus Zen if you buy $50 or more at once.

With the NOK being about 8:1 for USD, I'd expect 500 Zen to be about 40 NOK - 29,50 seems a bargain. But you're right that something is wrong with the progression of prices as you buy more. The 5300 quantity is the same as the US "5000 + bonus" quantity
(the bonus is 300 Zen), which is $50 or about 450 NOK. The 549 NOK price is crazy.

You might want to look into buying Zen through the Arcgames site instead of through the Xbox. There probably is some exchange rate algorithm that has gone crazy. If you want to raise a support issue, my suggestion would be to raise it to Arc, not to Microsoft.

Neverwinter Zen promo issue