Never recieved dark souls 1 digital code when I purhased Dark Souls 3 at launch

I was just directed here by MS tech support to make a post here.

I purchased Dark Souls 3 prior to launch (digital code from MS store) and you were supposed to get a Dark Souls 1 + dlc code for 360, and then it would eventually work on backwards compatabilty. However, I just wanted to go back and play DS1 again, and realised
that I never recieved that code.

Can I please get a code sent.

My purchase was on 30th March - Order Number 567453557521676247

:)

 

Dark souls redeem code not recieved

I pre ordered Dark Souls 3 an have not recieved my code for dark souls 1 yet.

 

Dark souls code still not recieved

Still haven't recieved my dark souls code after pre ordering dark souls 3, never recieved my fallout 3 code after preordering fallout 4 either

 

Hey Barack O Gunner! If the code was purchased from the Microsoft Store (Microsoftstore.com) You will need to contact their support

here. If it was purchased through the console, what region are you physically located in? Post back and let me know!

 

Hi thanks for getting back to me, I bought it through the xbox website, not on the console, I then redeemed the code.

 

Sorry, I meant I bought from www.xbox.com

 

Hey Barack O Gunner! If you were given a code, you most likely purchased it through the Microsoft Store rather than Xbox.com (Xbox.com purchases apply directly to your account). Unfortunately, due to the age of this promotion we do not have access to it
any longer. In order to play Dark Souls 1, you will need to purchase it. Thanks!