Never received the reward keys/5,000c credits with pre-order of Forza Motorsport 7

Skapegoat666 · Oct 13, 2017

Dear Sir or Madam,

I’m reaching out to you today in regards off the Forza Motorsport 7 promotion going on in the rewards program. I pre-ordered the game on 10/01/17 and became a member of the rewards program on 10/06/17. I have yet to receive any of the extra keys/5,000
credits. I have proof of purchase which I can send if needed. You can reach me at *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

Thanks for any bit of help,

Dom Jones

:)

CleanBongWater · Oct 13, 2017

Never received 5000 reward points for the pre-order of Forza

I pre-ordered Forza Motorsport 7 and when the program was going on it said that I get 15 keys and 5000 reward points. Well I never received my reward points for the pre-order. Please let me know what is up with this matter. GT

nhawk585 · Oct 13, 2017

I haven't received my Forza 7 credits

I pre-ordered Forza 7 during the promotion and I got credited my keys for the pre-order. However, I haven't received my 5,000 xbox rewards credits.

Smwutches · Oct 13, 2017

For help with the rewards program, you would need to post in the Xbox Rewards Questions support forum. Since you preordered the game before you joined, that may be the issue.

Skapegoat666 · Nov 2, 2018

For help with the rewards program, you would need to post in the Xbox Rewards Questions support forum. Since you preordered the game before you joined, that may be the issue.
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Thank you for the speedy response. I’ll try to post into that forum. I wasn’t sure if it was due to joining late. Thank you for the help!

Smwutches

For help with the rewards program, you would need to post in the Xbox Rewards Questions support forum. Since you preordered the game before you joined, that may be the issue.

Skapegoat666

For help with the rewards program, you would need to post in the Xbox Rewards Questions support forum. Since you preordered the game before you joined, that may be the issue.

Thank you for the speedy response. I’ll try to post into that forum. I wasn’t sure if it was due to joining late. Thank you for the help!

CyclingGuyNOLA

Hi! This is from the Faqs:

Rewards Credits for pre-ordering or ordering the game will appear as pending in your account within 96 hours of the offer end date.

Forza Motorsport 7 Virtual Key Instant Win & Sweepstake Faqs

Hellspawn Death

Since you preordered before the offer began, your preorder is not eligible.

PRE-ORDER/ORDER THE GAME

Pre-order or order any digital version of Forza Motorsport 7 (includes Standard, Deluxe, and Ultimate Edition) from the Xbox Store between September 18 and October 13 to earn 10 additional keys and 5,000 Rewards Credits. Please note that it can take
up to 96 hours for your keys from this action to appear on the site. If they haven’t appeared by the end of the contest on October 13, you will have until October 20 to use them.

it does not say that on the webpage and there is this from the official rules "Pre-order or Purchase the digital format of Forza Motorsport 7 (Standard, Deluxe, or Ultimate Edition):

Pre-order: By October 2, 2017"

XBLRewards8

Hello KingHass85,

From the FAQ:

PRE-ORDER/ORDER THE GAME

Pre-order or order any digital version of Forza Motorsport 7 (includes Standard, Deluxe, and Ultimate Edition) from the Xbox Store between September 18 and October 13 to earn 10 additional keys and 5,000 Rewards Credits. Please note that it can take
up to 96 hours for your keys from this action to appear on the site. If they haven’t appeared by the end of the contest on October 13, you will have until October 20 to use them.

10 keys (can only be earned once)
5,000 Rewards Credits (can only be earned once)

Since you only made your purchase at the end of last month, please allow us 96 hours to receive and process that purchase information.

Never received the reward keys/5,000c credits with pre-order of Forza Motorsport 7