Never received the MyRewards credits from January's "Being Dr. Rewards"

I completed all four levels of the "Being Dr. Rewards" from MyRewards in January. However, I have only received credits for "Being Dr. Rewards – Level 1: Think How He Thinks (3,000 Rewards Credits)" and "Being Dr. Rewards – Level
2: Dress How He Dresses (1,000 Rewards Credits)". I have not received my credits for Level 3 and Level 4 which should total an additional 9,000 Rewards Credits. I only made these purchases because I would receive the full 13,000 credits. It has been well over
a month and still nothing has appeared. I have tried to talk with Xbox Chat Support multiple times, but they are of absolutely no help and can't understand anything no matter how much time you spend clearly explaining it to them. I have wasted several hours
trying to take care of this with support and they just tell me they can't help me. What's going on here? How can I get my credits?

:)

 

Follow up to my post "Never received the MyRewards credits from January's "Being Dr. Rewards""

Still waiting for a solution on this.

 

Follow up to my post "Never received the MyRewards credits from January's "Being Dr. Rewards""

Hello Acid Buffet,

We do not see any achievements for the title Tacoma on your account. We have escalated this issue to our data source to investigate. Once they provide us with more information about any possible issues with this title, we will update this thread.

 

Hello Acid Buffet,

Since you did not complete the achievement portion of this offer, by earning five achievements in the products your purchased for level 1, you did not get Credits for that part of the offer or for full completion of the offer.