Never received Quantum Break W10 code and American Nightmare

I pre-ordered Quantum Break and never received a code for Alan Wake American Nightmare as well.

I bought Quantum Break on 2-20 and I haven't received the code for American Nightmare.

Hi there,

Support is investigating the issue that users have not received their pre-order content from pre-ordering Quantum Break.

All eligible users will receive an Xbox Live message with further information.

Unfortunately there is no expected date time yet though

Side note: Nobody from the forums support team will email you most likely, like mentioned a Live message should be send at some point

Hey there!

When did you purchase/redeem the Quantum Break code? In order to receive Quantum Break on Windows 10 and Alan Wake's American Nightmare, you would have needed to redeem the digital code before April 4th, 2016 (or April 10th in US, Canada, and UK) to
be eligible. If the code was redeemed on your account after those dates, unfortunately you're not eligible to receive Quantum Break on Windows 10 and Alan Wake's American Nightmare codes.

In regards to Alan Wake, did you purchase an Quantum Break Xbox One bundle, or did you purchase a digital code for Quantum Break? That will help us a bunch.

I have also not receive my Alan wake code for preordering quantum break, I've receive alan wake American nightmare only