Never received free 3 month gold code from January pubg promotion!

I have sent you an Xbox Live message with further information. Go ahead and check your
Xbox Live inbox and enjoy!



Thanks for posting!

I received an Xbox message with the code last night and successfully redeemed it this morning.

I posted this here: https://forums.xbox.com/en-us/thread/cf36244e-5658-478f-94e3-16d4ae6954ca

Hey Epic,

Thank you for reaching out! If you are referring to the 1,000 V-Bucks with 3 months of Gold promotion, you should be receiving your code by January 9th. Hope this helps!

The 3-month code was meant to be sent out by Email is it in your inbox?

I too have this same issue and was told to post here after contacting support.

Promotion was buy 3 months of gold, get 3 months free. The 3 Free months were to be received within 10 days from purchase.

Received a code via email the following day (with no indication of how many months of fold it was for.)

Waited 10 days, no secondary code/redemption instructions received.

Redeeming the initial code, only gives 3 months of gold, not the 6 that stated in the promotion.

It has been well past the 10 days since purchase, and the free 3 months is no where to be seen.

Before it's asked, spam and junk mail has been checked. Outside of the initial purchase email/code, nothing relating to the order or promotion has been received.

Support seems unable to help beyond telling people with this issue to post here.

Any help would be greatly appreciated.