Never Received February Xbox Quests Mystery Prize

Frag Out 210 · Apr 28, 2018

My problem is as follows in the title. I have also checked my messages from Xbox Live already and there is no message.

Here is a list of the challenges associated with the February Xbox Quests and how I completed them:

Challenge 1: Earn 2 achievement in a February Games with Gold title

- I got every achievement in Crazy Taxi that month, so i did this one 6 times over

Challenge 2: Play 3 different games (30 minute each minimum)

- Guitar Hero: Live, Crazy Taxi, Celeste, AER: Memories of Old

Challenge 3: Login to your Xbox account on 10 different days

- Across the four games above, I have achievement timestamps for the following days:

2/3, 2/4, 2/13, 2/14, 2/15, 2/18, 2/19, 2/20, 2/23, 2/25, 2/28

- So a total of at least 11 days, and I know I logged in occasionally between these dates too

- On the Xbox Quests page a Frequently Asked Question is "What is considered a log in on Xbox" and the response is "Turn on your console and sign in to your Xbox Live account.". No specified time of remaining logged in was stated in the Terms & Conditions.
Regardless, I logged in at least 11 days

If the above information supporting my claim could also be passed on to the proper teams for further investigation, I would greatly appreciate it.

Thanks you,

Reed

:)

gterjesen · Apr 28, 2018

Xbox Quest - October

I never received my mystery prize for Xbox Quest for Live Gold for October.

Mister Getafix · Apr 28, 2018

Never Received February Xbox Quests Mystery Prize

Unfortunately, this may take time but rest assured the proper teams are on it!

Are you sure about that? It has been one whole month since my original post. Last time this happened, it took less than a week to handle, and that happened right after the program started too so there was bound to be problems for that first month.
This is for February...and it will be May next week...

Challenge 1: Earn 2 achievement in a February Games with Gold title

- I got every achievement in Crazy Taxi that month, so i did this one 6 times over

Challenge 2: Play 3 different games (30 minute each minimum)

- Guitar Hero: Live, Crazy Taxi, Celeste, AER: Memories of Old

Challenge 3: Login to your Xbox account on 10 different days

- Across the four games above, I have achievement timestamps for the following days: 2/3, 2/4, 2/13, 2/14, 2/15, 2/18, 2/19, 2/20, 2/23, 2/25, 2/28

- So a total of at least 11 days, and I know I logged in occasionally between these dates too

- On the Xbox Quests page a Frequently Asked Question is "What is considered a log in on Xbox" and the response is "Turn on your console and sign in to your Xbox Live account.". No specified time of remaining logged in was stated in the Terms & Conditions.
Regardless, I logged in at least 11 days

Why is this taking so long to check? It's ridiculous enough that this has happened once before and last time I finished one of these, I got a game I already owned and was told "If that is your first time receiving the game through an Xbox Quest promotion,
I'm afraid we are unable replace the codes.". These quests become less and less worth it each time I try and I don't think another free month of gold will convince me to renew after this. (Which is something I already got...a month of gold code and a game
I already owned)
Click to expand...

Where did you receive a Gold code from was this through a support message? When did this occur?

We understand the frustration, but we can only help with troubleshooting we can not provide insight into how the Quests work behind the scenes as we are not part of those teams.

At this time you should have received a support messages if you qualified for the Quests, unfortunately if you have not received this message their teams may have determined that you did not qualify.

To aid with removing confusion from this process you can now track your progress in Quests by clicking on
Check Your Progress!

Post back and let us know where you received the 1 month of Gold code at!

Mister Taurus · Apr 29, 2018

Hi there! We appreciate you reaching out to us with this issue. We're sorry to hear about your frustration. Be sure to check your messages from Xbox Live for the qualifying content. Thank you.

Frag Out 210

Unfortunately, this may take time but rest assured the proper teams are on it!

Are you sure about that? It has been one whole month since my original post. Last time this happened, it took less than a week to handle, and that happened right after the program started too so there was bound to be problems for that first month.
This is for February...and it will be May next week...

Challenge 1: Earn 2 achievement in a February Games with Gold title

- I got every achievement in Crazy Taxi that month, so i did this one 6 times over

Challenge 2: Play 3 different games (30 minute each minimum)

- Guitar Hero: Live, Crazy Taxi, Celeste, AER: Memories of Old

Challenge 3: Login to your Xbox account on 10 different days

- Across the four games above, I have achievement timestamps for the following days: 2/3, 2/4, 2/13, 2/14, 2/15, 2/18, 2/19, 2/20, 2/23, 2/25, 2/28

- So a total of at least 11 days, and I know I logged in occasionally between these dates too

- On the Xbox Quests page a Frequently Asked Question is "What is considered a log in on Xbox" and the response is "Turn on your console and sign in to your Xbox Live account.". No specified time of remaining logged in was stated in the Terms & Conditions.
Regardless, I logged in at least 11 days

Why is this taking so long to check? It's ridiculous enough that this has happened once before and last time I finished one of these, I got a game I already owned and was told "If that is your first time receiving the game through an Xbox Quest promotion,
I'm afraid we are unable replace the codes.". These quests become less and less worth it each time I try and I don't think another free month of gold will convince me to renew after this. (Which is something I already got...a month of gold code and a game
I already owned)

Frag Out 210

Please let us know if you see messaging from them in the near future!

Another week without a response...

Frag Out 210

It's been about a week since April 1st. Still no message. Now what?

Mister Getafix

Heya!

All quest prizes would be sent out 30 days after the end of the questing period. Thus for February you would want to be on the lookout for those messages after April 1st.

If you still do not see that content by the end of the first week of April please let us know!

Mister Taurus

Hi there! We appreciate you reaching out to us with this issue. We're sorry to hear about your frustration. Be sure to check your messages from Xbox Live for the qualifying content. Thank you.

Never Received February Xbox Quests Mystery Prize