Never received bonus 3 months of gold

Discus and support Never received bonus 3 months of gold in XBoX Sales and Promo to solve the problem; a while ago, there was a deal when you purchased a 3 month subscription to gold (in Australia and New Zealand) you would receive a bonus 3 months.... Discussion in 'XBoX Sales and Promo' started by velchron, Jul 19, 2018.

  1. velchron
    velchron Guest

    Never received bonus 3 months of gold


    a while ago, there was a deal when you purchased a 3 month subscription to gold (in Australia and New Zealand) you would receive a bonus 3 months.

    Unfortunately i never received the email containing the code, nor did I get a message on Xbox live.

    I was wondering if there was a solution to this because agter looking online, it seems as though people are struggling when chatting to support

    :)
     
    velchron, Jul 19, 2018
    #1
  2. Glokas
    Glokas Guest
    Never Received my 3 Months Of Bonus Gold with 3 Month Gold Purchase

    Hello,

    I made a 3 Month Xbox Live Gold Purchase back in May. It was during a Promotional period where you would pay for 3 Months and then get 3 Months Free. I’ve waited and waited but never received my extra 3 Months through the Promotion. My Gold Expires tomorrow
    08/15/2018.

    I have just spoken to the Live Agent in a Chat about this and they directed me here. I would like to get this resolved ASAP so I am not out of Gold for days.

    Any help is greatly appreciated. Thanks.... (Corey)
     
    Glokas, Jul 19, 2018
    #2
  3. Glokas
    Glokas Guest
    Never Received my 3 Months Of Bonus Gold with 3 Month Gold Purchase

    That’s sad. I talked to a Cust Support rep through an online Chat and they ensured me it would be handled with in 24 hours. Now I have no Gold and I am about to use a 2 Day Trial just to get by. I have a few 14 Day and a Month or 2 that I got from promos
    but I’m saving them. They owe me this.
     
    Glokas, Jul 19, 2018
    #3
  4. JustAnotherJay
    JustAnotherJay Guest

    Never received bonus 3 months of gold

    Unfortunately, you will need to reach out to Xbox Support at
    https://support.xbox.com/contact-us     for assistance with this issue. Your best bet is to use the call back option to speak to a live agent.
     
    JustAnotherJay, Jul 19, 2018
    #4
  5. JustAnotherJay Win User

    Never received bonus 3 months of gold

    Unfortunately, you will need to reach out to Xbox Support at
    https://support.xbox.com/contact-us     for assistance with this issue. Your best bet is to use the call back option to speak to a live agent.
  6. Glokas Win User

    Never Received my 3 Months Of Bonus Gold with 3 Month Gold Purchase

    I made a post three days ago about the same isssue...no reply yet. Also long term customer :)
    That’s sad. I talked to a Cust Support rep through an online Chat and they ensured me it would be handled with in 24 hours. Now I have no Gold and I am about to use a 2 Day Trial just to get by. I have a few 14 Day and a Month or 2 that I got from promos
    but I’m saving them. They owe me this.
  7. MichaelPreissner Win User

    Never Received my 3 Months Of Bonus Gold with 3 Month Gold Purchase

    I made a post three days ago about the same isssue...no reply yet. Also long term customer :)
  8. Glokas Win User

    Never Received my 3 Months Of Bonus Gold with 3 Month Gold Purchase

    is anyone reading this? I’ve been without a Gold for 2 days cause of this nonsense and I am a LONGGGG Time Xbox/Microsoft supporter. Since Day One of the Original Xbox.

    I was directed here for resolution of my issue.
  9. BriceMcMillan Win User

    Family Gold Pack cancelation and still no free three months!?

    Hello NcfcHarryrb97,

    The free 3 months came as a bonus to having the Gold Family Pack converted to Individual Gold Subscriptions not for cancellation.

    If you had auto renew turned on your Gold Family Pack would have renewed until the conversion was complete you then would have received the 3 bonus months.

    Find out more about the Gold Family Pack conversion here

    http://support.xbox.com/en-US/billing-and-subscriptions/parental-controls/family-pack-convert-individual-member-faq

    Sorry I didn't have better news..

    hope this helps
Thema:

Never received bonus 3 months of gold

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