Never received 3 months of Groove like promised

I have now had 4 different conversations with 4 different techs, all of which tell me that I will receive my 3 months free for coming back to Groove, yet now my 1 month has run out and I still haven't received any codes or anything for 3 free months. I never
would have bought the 1 month if I didn't think I was going to get the 3 months so when I chatted into confirm on 3 different occasions in lieu of automatically cancelling up front, I was assured that I would receive my 3 months and had nothing to worry about.
Now I have no subscription and an unfulfilled promise. Feels like lies to me so far. This is not good, not expected, and very unlike any experience I've had with Microsoft in the past. I hope that it is remedied soon.

:)

 

Never Received 3 Months of Groove

No, it was my first trial.

 

Never Received 3 Months of Groove

I signed up for the 4 free months of Groove and never got my code emailed to me. I used this link https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx

 

Hey Driberif84,

Did you take advantage of this Groove promotion from the web, through the Xbox One dashboard, or was this offer emailed to you?

If the offer was targeted outside of Xbox One dashboard, unfortunately we are unable to assist directly. Your best bet for that scenario will be to reach out to
Groove Music Support for further assistance.

If you saw this offer on your Xbox One dashboard and signed up through the ad, could you post back the specific date you purchased/signed-up? That will help us a lot!

 

Groove Music Support doesn't exist.

 

Turns out that after 5 representatives outright lied to me there is nothing that support will do to fix it. Good service being provided here!

 

Driberif84,

Could you let us know where you saw this promotion as well as when you purchased/sign-up? Additionally, could you private message me any reference numbers for your recent support attempts?

You can private message me by clicking the tiny envelope below this post.

 

Received a message in my email as one of those "Please come back type promotions". I PM'd you with the SR's.

 

Thanks Driberif84,

Just posting back here to give a heads up that I have replied to your PM, and we can continue on from that PM conversation going forward.

 

One last bump to let you know I've sent you another Forums Private Message. You can check those by clicking here. I'll close this thread out from here.

Enjoy!