Never received 3-month Microsoft Groove promo code

Tad Price · Aug 31, 2016

I signed up for the buy one get three month's free Microsoft Groove deal on June 30 (see https://www.microsoft.com/en-us/groove/bogo) but was never mailed the promo code. I called support on August 30 and was pointed toward the Music, Movies & TV forum (Results in Music, Movies & TV - Microsoft Community),
but didn't receive a reply there so I chatted further with support tonight and was sent here. Could a forum moderator forward me a promo code which does *not* expire tonight?

Thanks...

:)

SlushyHaddock35 · Aug 31, 2016

Never received 3 month Groove pass

I signed up for Groove pass via the Xbox One Dashboard on June 24 and was supposed to get 3 free months of Groove music but never received the promo codes Talked to support and they had no idea about it.

BradnKrit · Aug 31, 2016

3 month free groove music promo code/email missing

I signed up for the Free 4 month Groove music promotion for black friday:

https://www.microsoft.com/en-ca/groove/plusthree.aspx?ocid=groovewebstore_blackfriday_CA&crm=groove

I never received any promo for the remaining 3 months. Please help!

Brad

Miss Bijoux · Sep 1, 2016

Hey PuddleJumperNW -

To clarify, was this a promotion you signed up for via the Xbox One dashboard or was it something you got in your email?

Let us know!

Tad Price · Sep 1, 2016

Thanks for the reply. I believe I learned about it via e-mail and I clicked the "Sign up now" link on the promo page I'd linked to earlier (www.microsoft.com/.../bogo) to sign-up.

Mister Cizl · Nov 3, 2018

Hey PuddleJumperNW! Could you private message me a screenshot of your Groove music pass on the
Services & Subscriptions page? Please click the show billing history button prior to taking the screenshot. You can post the screenshot to any filesharing site like
OneDrive and link it me. To send a private message, hit the envelope below this post. Thanks!

Mister Cizl

Hey PuddleJumperNW! Could you private message me a screenshot of your Groove music pass on the
Services & Subscriptions page? Please click the show billing history button prior to taking the screenshot. You can post the screenshot to any filesharing site like
OneDrive and link it me. To send a private message, hit the envelope below this post. Thanks!

Tad Price

Thanks for the reply. I believe I learned about it via e-mail and I clicked the "Sign up now" link on the promo page I'd linked to earlier (www.microsoft.com/.../bogo) to sign-up.

Miss Bijoux

Hey PuddleJumperNW -

To clarify, was this a promotion you signed up for via the Xbox One dashboard or was it something you got in your email?

Let us know!

David98761435

I responded to an email from Microsoft on 7/13/2016, signed up for a 30 day Groove Music Pass subscription on the promise by Microsoft for a 90 day Groove Music Pass access. A promo code has never been received. I was passed from one chat support representative
to another to another to another and then after spending 30 minutes was sent here. Maybe this will get resolved soon.

Their email stated "Rev up your summer soundtrack with 3 free months (90 days) of music.* Just sign up for Groove Music Pass, and after your first paid month ($9.99), we'll email you a promo code for your bonus months (as always, you can cancel anytime).
But hurry - this deal won't last forever."

barkol

Yes, same here. They actually told me to post here. We shall see what happens.

Never received 3-month Microsoft Groove promo code