Never Have Received Rewards

Hello VanahWhite,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

With that knowledge, lets use your recent For Honor purchase as an example.

In terms of offers, we can see that your purchase was a pre-order, and your purchase date was within the offer period for Games on Demand. Therefore, that purchase awarded one Games on Demand punch. However, that offer requires 3 eligible purchases to complete,
and receive Credits. That purchase was not eligible for any other offer.

Since it is a pre-order, that purchase was not eligible for MyVIP payback. Furthermore, since you do not have any MyVIP stars, you are not eligible for payback, so it would not have awarded any Credits.

Generally, you do not need to do anything unique for offers. However, the Simply Rewarding offer we are currently running does require you to opt in before we begin tracking purchases for that offer.

Official support hours are Monday-Friday 9am-5pm PST. So you won't hear from them until the week. Keep in mind that in order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least
1 star level in order to receive VIP rebates.

I am very upset about this. I should have a lot of rewards and I have 0.

Hi ROCKHARDISON. There is an issue with your account that is preventing us from making a successful deposit. The billable account we have for you is not the primary account associated with your Microsoft account. The Payment Operations team is currently
working on a resolution. Once we are able to apply a fix, a deposit will be made. Thanks for your patience.

Hello JGrayNY,

We do not see any previous registration attempt before your successful registration two days ago. Since you were not a member until recently, those purchases were not eligible for Rewards. Only Xbox Live Rewards members are eligible for Rewards. From our
FAQ:

I've had an Xbox Live account for years. Can I earn Rewards Credits for transactions made prior to signing up for Xbox Live Rewards?

You can only earn Rewards Credits once you're an Xbox Live Rewards member. Once your membership is complete, we'll begin tracking your activity and rewarding you for things like completing missions or tracking your MyVIP progress by making purchases in the
Xbox Store. For full details on the Rewards available, please see the Terms and Conditions.